I am a conscientious person who is flexible, quick to pick up new skills and eager to learn from others. I also have a creative mind with fresh ideas and enthusiasm. I find pride in creating tools and assisting fellow colleagues to improve on their work performance. I autograph my work with excellence. Ensure achievement of financial targets by meeting client service standards and efficiencies Serve subordinates by effective performance management i.e., managing top and under performers. Build and maintain warm working relationships with peers and managers through regular interaction and teamwork. Ensure sound relationships with external stakeholders by managing client and stakeholder expectations through appropriate communication and forums. Ensure effectiveness of processes by tracking, measuring, and analyzing data relating to work processes. Maintain and ensure capacity meet business requirements by effectively planning for demand. Ensure team efficiency by monitoring productivity and highlight inefficiencies in processes. Improve efficiency by looking at ways of re-engineering processes. Ensure delivery by using the correct systems and access levels. Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising, and rewarding achievement and take appropriate corrective action where required. Create an environment to motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes. Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.