Tommy Thorstensen

Tommy Thorstensen Email and Phone Number

Operation Developer @ Embriq
Oslo, NO
Tommy Thorstensen's Location
Greater Oslo Region, Norway
Tommy Thorstensen's Contact Details

Tommy Thorstensen work email

Tommy Thorstensen personal email

n/a
About Tommy Thorstensen

Experienced IT & Servicedesk manager with a passion for customer experience, business processes and ITSM tools

Tommy Thorstensen's Current Company Details
Embriq

Embriq

View
Operation Developer
Oslo, NO
Website:
embriq.no
Employees:
186
Tommy Thorstensen Work Experience Details
  • Embriq
    Operation Developer
    Embriq
    Oslo, No
    View
  • Fell Tech
    Customer Operations Manager
    Fell Tech Mar 2022 - Present
    Oslo, Oslo, Norge
    View
  • Atea Norge
    Direktør, Ams Customer Services
    Atea Norge Nov 2020 - Mar 2022
    Drammen
    Ansvarlig for vår kundeorienterte leveransekjede (Servicedesk + Customer Operation)
    View
  • Atea Norge As
    Director, Ams Customer Operation
    Atea Norge As Jan 2020 - Nov 2020
    Oslo/Drammen
    View
  • Atea Norge
    Intermediate Manager, Ams Customer Operation
    Atea Norge Sep 2019 - Dec 2019
    Oslo Area, Norway
    As an intermediate manager, I am focusing on department restructure and continuous service improvement. AMS Customer Operation consists of approx. 120 junior/senior IT consultants and managers providing cloud/hybrid/on-prem datacenter and IT operation services for our customers.
    View
  • Atea Norge
    Manager, Atea Sos
    Atea Norge Jan 2018 - Dec 2019
    Oslo Area, Norway
    SOS is the IT Servicedesk and Callcenter department for all of Ateas IT services customers. The department consists of 70 employees located in Oslo, Drammen, Trondheim and Bergen. We provide IT support, SPOC and dispatching services 24/7/365.
    View
  • Atea Norge As
    Manager, Sos Dispatch
    Atea Norge As May 2015 - Dec 2017
    Oslo Area, Norway
    SOS Dispatch is the Callcenter/SPOC & Service dispatching department in Atea Norway. The department is responsible for receiving and handling service requests. This includes e.g. ticket creation and qualification, dispatching internal (Atea consultants/departments) and external (sub-contractors and 3.parties), customer communication & follow-up and invoicing.
    View
  • Atea
    It Team Coordinator Consulting & Service Deliveries
    Atea Aug 2012 - Apr 2015
    Oslo Area, Norway
    Management and improval of Service Management Systems and other service delivery related tools
    View
  • 99X
    Service Management Consultant
    99X 2011 - Aug 2012
    Oslo
    -Helping customers with implementing and improving of ITIL processes, specializing on Service Operation.-Implement, improve, support and sell (demo) LiveTime Service Manager (ITIL service management tool)
    View
  • Fujitsu Technology Solutions
    Customer Management Center Manager
    Fujitsu Technology Solutions Apr 2009 - May 2011
    Manager for the Fujitsu Customer Management Center which is responisble for:-SPOC for customers-Request, Incident & problem management-Field engineer dispatching-Spare part coordination-Service reporting/ SLA management
    View
  • Fsc Infrastructure Services As
    Customer Management Center Manager
    Fsc Infrastructure Services As 2007 - Apr 2009
    Manager for the Fujitsu Customer Management Center which is responisble for:-SPOC for customers-Request, Incident & problem management-Field engineer dispatching-Spare part coordination-Service reporting/ SLA management
  • Fujitsu-Siemens It Product Services As
    Manager
    Fujitsu-Siemens It Product Services As Apr 2006 - Apr 2007
    I work as a manager for a supportcenter (called Service Factory). Besides me, the center consists of 4 product specialists, 3 case handlers and one solution designer. The service factory analyze, make diagnosis and propose solutions to IT-related problems for our customers, mainly in the business segment.
  • Siemens Business Services As
    Product Specialist
    Siemens Business Services As Aug 2000 - Mar 2006
    Support via phone and mail. Main qualifications: Fujitsu-Siemens Notebooks and desktops, PDA, wireless technology.
  • Siemens Business Services
    Support Specialist
    Siemens Business Services May 2000 - Jan 2001
  • Saksbehandler, Inkasso/Fordring
    Saksbehandler
    Saksbehandler, Inkasso/Fordring Mar 1997 - Mar 1999
  • Statoil Service E6 Furuset
    Skiftleder
    Statoil Service E6 Furuset Aug 1998 - Feb 1999

Tommy Thorstensen Skills

It Service Management Itil Service Management Incident Management Service Desk Service Delivery Problem Management It Management It Operations Change Management Configuration Management Management Sla Service Level Management Pre Sales Data Center Itil Certified It Outsourcing Outsourcing Microsoft Excel Microsoft Office Computer Hardware Project Management Servers Service Improvement Sharepoint Process Improvement Itil V3 Foundations Certified Visio Citrix Hp Service Manager Livetime Service Manager Virtualization Prince2 Governance Business Process Improvement Service Level Agreements Cubase Servicenow Sm Tool

Tommy Thorstensen Education Details

  • Handelshøyskolen Bi
    Handelshøyskolen Bi
    Business Management Foundation (Marketing Managment, Logistics, Economy, Leadership
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  • Den Polytekniske Høyskole
    Den Polytekniske Høyskole
  • N.I.S.S
    N.I.S.S
    Soundengineer

Frequently Asked Questions about Tommy Thorstensen

What company does Tommy Thorstensen work for?

Tommy Thorstensen works for Embriq

What is Tommy Thorstensen's role at the current company?

Tommy Thorstensen's current role is Operation Developer.

What is Tommy Thorstensen's email address?

Tommy Thorstensen's email address is to****@****line.no

What schools did Tommy Thorstensen attend?

Tommy Thorstensen attended Handelshøyskolen Bi, Den Polytekniske Høyskole, N.i.s.s.

What are some of Tommy Thorstensen's interests?

Tommy Thorstensen has interest in Guitar, Football, Indoor Bandy, Chess, Sequensing, Composing Music.

What skills is Tommy Thorstensen known for?

Tommy Thorstensen has skills like It Service Management, Itil, Service Management, Incident Management, Service Desk, Service Delivery, Problem Management, It Management, It Operations, Change Management, Configuration Management, Management.

Who are Tommy Thorstensen's colleagues?

Tommy Thorstensen's colleagues are Peter Hallin, Bjørn-Erich Harr, Magnus Schill, Anders Moborn, Karl Anders Sørensen, Hans Andersson, Arne Schjerpen.

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