Director It Infrastructure
Raleigh, Nc, Us
- Implementation, operation and support of all SAP Server Infrastructure, including Red Hat Enterprise Linux & SUSE- Support of Multi-System SAP landscape including ECC on HANA, S4 on HANA, CRM, BW, Mobile Infrastructure and Contact Center for Call Center.- Architected & implemented best practices in SAP HANA High Availability and Disaster Recovery.- Implementation, operation and support of VMware, Citrix Xen, Hyper-V virtualization strategies.- Implementation & operation of all networking services including Datacenter, LAN/WAN, Wi-Fi, Voice and Hybrid Cloud solutions.- Developed & Implemented Datacenter Disaster Recover plans utilizing VMWare SRM, NetApp Snap Mirror, Cisco LISP protocol, F5 LTM/GTM products and other relevant technologies.- Maintain System Run Books, defining day-to-day support, maintenance, troubleshooting knowledgebase of the infrastructure.- Manages off-shore teams to ensure timely execution of tasks.- Establish best practices for monitoring and forecasting of system/applicationcapacity with integration into enterprise monitoring system.- Implement and support Storage Area Network best Practices utilizing NetApp,EMC and IBM Technology.- Guides the growth and strategic planning of the team.- Manage continuous improvement of service delivery, operational practices andsupport services.- Drive development of automation, tools and other process efficiencies.- Create Team policies consistent with corporate objectives.- Recommend hardware solutions and negotiate with potential vendors- Develop operational service metrics with actionable plans to improve operationalefficiency, enhance service quality/SLA, & optimize delivery times.- Collect, tracks, and analyzes departmental performance data for the purposes ofimproving operations, forecasting staffing needs and effectively utilizing allavailable resources.- Responsible for establishing procedures & systems to mitigate risk.