Tommy Au Email & Phone Number

Canmore, Alberta, Canada

Responsible for the successful operation of a flagship grocery store in the Bow Valley Region of Alberta; with full accountability on P&L, retail execution, vendor relations, customer satisfaction, recruitment, well-being, diversity and employee engagement.

Red Deer, Alberta, Canada

Responsible for the end-to-end operation and success of a multi-million dollar, 58,000 square foot retail Grocery business and co-located fuel station. Exceed customer expectations and deliver a safe, convenient and clean shopping experience to the community; while delivering on priorities including P&L; merchandising; inventory control; retail execution; hiring, mentoring, and coaching; performance management; inclusion; community engagement; OHS and food safety. Reporting to the District Operator, my role is supported by 120+ teammates - including 2 assistant managers and 10 department managers. My accomplishments included managing through a period of uncertainty amid the ongoing COVID pandemic; including its tremendous impact on employees mental well-being and on business outcomes. Numerous staff retirements, long term absences, and departures amounting to about 25% of the total store workforce had to be skillfully managed - internal and external candidates hired, on-boarded in short order. In 2021, I helped identify a business concern, which led to a major review and rewrite of a cross-banner, National Company Policy. I also worked closely with Division Maintenance, Merchandising, OHS and Loss Prevention Managers to sharpen the customer experience, product offering, improve compliance as well as safety and sense of security. In 2022, following the company announcement of store closure for banner conversion, I led the smooth wind down and hand over of the retail store to the third party Prime Contractor; provided support to the Related Business Units - Pharmacy and Fuel; and acted with compassion with regards to employee exits and customer needs.

Alberta, Canada

Reporting to the Store Manager and District Operator, my primary role is to ensure the customer experience is met/exceeded and the overall brand experience maintained day-in, and day-out. Working alongside the in-store Management team, I ensure sales, merchandising and back shop initiatives are in place; and relevant communications and expectations are cascaded for business success. In 2016/2017, I tested the expansion of in-store ethnic offerings in two store locations (Saddle Ridge and Whitehorn). Supported by Category and District Management, the results of this became a strong “proof of concept” - that the company ultimately expanded upon in 2018 and executed in a more formal extent in a number of ethnic-oriented stores. In Fall 2019, I also oversaw the successful planning and implementation of the in-store Natural, Organic, and Wellness Market at Garrison Woods Safeway. This required close coordination between marketing, category, ops, vendors, & renovation crews. Sales lift from this, and other improvements have helped add notable value to the stores' Fiscal 2020 bottom line. In the midst of the Covid-19 pandemic in 2020, I also led the Garrison store team through a period of remarkable change - helping customers and staff navigate the new normal - executing in-store, company and Public Health priorities fully and immediately, to keep everyone safe and informed. I have taken on projects including multiple division merchandising “Show and Sells”, as well as senior management / investor store tours. In the past two years, I have also filled in as relief Store Manager in various Calgary area locations. In May 2020, I relocated to Central Alberta and joined the Red Deer Safeway team.My role is supported directly by a second assistant manager as well as a management trainee. As a team, we support our store family of 120+; including hiring, mentoring and ensuring they have the tools and knowledge to do their work safely, and productively every day.

Calgary, Alberta, Canada

Assisted in managing day to day operations of store; delivered exceptional customer service; observed health and safety procedures; implemented division and district sales and marketing initiatives; accountable for best-in-class in-stock position, product availability, overall quality and store standards.

Maintained and ordered dry grocery, frozen, dairy and commercial bread products; implemented division marketing plans by assisting management in weekly ad changeover; provided exceptional customer service at checkouts, sales floor and service center; prepared hot and ready-to-eat products at food service section; attended to customer needs at full service deli counter.

Master'S Degree, Planning & Urban Development (M. Pl.)

Bachelor Of Arts (Ba), Urban Studies/ Transportation Studies

Diploma, K-12 Cantonese