Work Scope: Sales Growth, Hospitality Operations Management, Concierge Services, Customer Service Excellence, Training, Communication & Collaboration. + Awards received and directly contributed to: Forbes Recommended (to be announced 2025) & One Michelin Key

Work Scope: Hospitality Operations Management, Concierge Services, Customer Service Excellence, Leadership, Event Management, Vendor Engagement, Communication & Collaboration. Established and led the ultra-luxury resident experience of a newly developed 260-unit residential community in Washington, DC, where service excellence is the primary amenity.+ I successfully negotiated an exclusive partnership with Alto a leading ride-share car service to provide transportation services to residents, preferred pricing, and event support.+ I established and developed systems for residential management, conflict resolution, and daily operations of an ultra-luxury lease up property.

Work Scope: Hospitality Operations Management, Concierge Services, Customer Service Excellence, Emergency Management, Vendor Engagement, Security, Communication & Collaboration.+ Recognized as a top rated Concierge within the Virginia portfolio of Bozzuto by securing a 99% satisfaction rating.+ I curated, coordinated and lead daily luxury events for residents and a community of 750 homes. Designed marketing materials and developed strategic communication.+ I investigated and mitigated all security concerns with urgency and confidentiality while fostering a sense of safety and community. Trained staff in emergency management skills and public safety. Advised on improvements and policy changes.

Work Scope: Sales Growth, Hospitality Operations Management, Concierge Services, Customer Service Excellence, Emergency Management, Night Audit, Vendor Engagement, Communication & Collaboration. + I managed and executed the successful evacuation of 55 rooms, their guests, and hotel staff during a major emergency. Fostered an environment of comfort and safety. Provided guidance and direction to staff.+ I curated and coordinated multi-day itineraries that exceeded guest expectations. Secured dining reservations, private transportation, and private tours.+ I fostered new and maintained existing relationships with vendors to enhance the overall ultra-luxury experience at a four star Forbes rated hotel.

Work Scope: Policy Advising, Communication & Collaboration, RemoteWorkplace Standards & Policies Working Group - I reviewed and advised on written policies and discussed unwritten cultural practices to recommend positive changes where needed, and identified any issues that may require further evaluation.

COVID-19 Pandemic

Work Scope: Sales Growth, Hospitality Operations Management, Customer Service Excellence, Inventory Management, Event Planning & Organization, Key Vendor Management, Communication & Collaboration. Following are the highlights of the value I brought to Signature Theatre: + I managed café and bar operations, such as food preparation, service, and clean-up. I handled operations related to inventory, staffing plans, and purchasing. I promoted sales growth by ensuring quality client experience. Oversaw daily operations of a 501(3)(C) organization, including planning / organizing events, engaging vendors, and ensuring adherence to applicable laws.+ Directed all aspects of hospitality operations, with a staff of 12.

Work Scope: Sales Growth, Customer Satisfaction, Service Quality Management, Job Safety Hazards, Problem Resolution, Customer Service, Inventory Control, Regulatory Compliance, Communication & CollaborationIn this capacity, I learned the bar position: preparing food, wine, beer, and liquor and served customers with a friendly attitude. I trained new hires in basic service, as well as compliance with organizational needs, sanitation, and safety procedures and encourage employees to improve workflow efficiency. I supported the Theater by attending weekly management meetings, allocating work stations to employees, assigning tasks, checking supplies and equipment, planning events, monitoring inventory levels, and reporting shortages to designated personnel. Throughout, worked hard to create a pleasant atmosphere for customers. + Boosted gross sales up to $63,130 within a nine-month period. + Secured 98% customer satisfaction rating by ensuring the delivery of exceptional customer services. + Generated innovative ideas for refining work processes and increasing workers’ performance, resulting in improved service quality management and maximizing job safety. + Resolved problematic situations and dealt with challenging behaviors / unruly customers in a calm and professional manner. + Developed and implemented departmental objectives, strategies, policies, and procedures.

I orchestrated reports on daily activities and irregularities encompassing equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. I identified/resolved seating disputes to sustain a pleasant environment to provide customers with a memorable theater experience.+ Circulated among visitors, patrons, or employees to preserve order, protect property, and ensure compliance with the safety rules.+ Proficiently supported patrons and addressed special needs such as handicapped; guided patrons to exits along with provided other instructions or assistance during an emergency.

Work Scope: Business Partnership, Product-marketing Strategies, Budgeting & Forecasting, Price Negotiation, Staff Training & Leadership, Problem Resolution, Risk Management, Communication & Collaboration. Following are the highlights of the value I brought to Child Care Solutions Agency:I created a small business partnership from scratch involved a multitude of diverse activities, such as devising strategies, recruiting / hiring candidates, training new hires, addressing staffing issues, assessing risks and preparing budgets. I conceptualized, developed, and implemented policies, goals, objectives, and procedures.+ Devised and executed effective product-marketing strategies involving advertising and other types of sales promotions, determining the best profit-making goods / services to offer, and setting prices and credit terms based on customers’ demand forecasting. + Created a childcare operation; handled start-up issues in accordance with laws and regulations.