Tommy Gerace, Mba Email & Phone Number

Mckinney, TX, US

Allen, Texas, United States

Dallas, Texas, United States

Demonstrated success in assisting companies through major business model changes (B2C to B2B) with lead generation and brand building strategies across multiple social platformsData driven analysis of lead generation and strategy planning resulting in a 306% increase in leads with lower cost per leadImplemented effective change management strategies from.

New Orleans, Louisiana, United States

• Cross departmental leader spearheading the reopening and continual culture building following closures from COVID-19 and Hurricane Ida. Led teams across revenue centers in hiring, training, and logistics from daily.
• Hire and develop a team of managers, supervisors, security, and bar staff following reopenings
• Spearhead the movement, setup, and operation of the temporary Foundation Room Member Lounge following Hurricane Ida
• Act as a central resource for Box Office, Special Event Operations, and Restaurant Operations for hiring, training, and implementation of new standard operating procedures
• Lead Security trainings to ensure employee and patron safety, as well as Guest Satisfaction, during all events while staying within acceptable ranges of Operating Expenses
• Continually assess alcohol inventory needs for the entire venue and ensure there is enough backstock for successful venue operation

New Orleans, LA

• Own, manage, and negotiate contracts with labor unions, key clients, and strategic partners
• Manage payroll and staffing for up to 100 employees
• Responsible for meeting and exceeding event objectives while partnering with team executives
• Coordinate with internal and external partners to ensure OSHA regulations are met while maintaining engineering systems and life safety needs
• Consistently analyze planning and development of project scope to maximum performance and efficiency metrics
• Oversaw the shipping and receiving department and handled forklift duties during COVID-19 furloughs in the buildings

New Orleans, LA

• Team leader ensuring the proper implementation of event planning, setup, and breakdown as well as continued maintenance for the Mercedes-Benz Superdome, Smoothie King Center, and Champions Square.
• Schedule full time, part time, and temporary labor by evaluating upcoming event workload across all facilities while adhering to union contact guidelines and budgetary benchmarks.
• Act as Manager on Duty during events to properly handle any Operations and Engineering concerns and to ensure OSHA safety standards are continuously met.
• Oversee continual improvement projects for all facilities.
• Work with contractors to oversee the successful completion of projects.
• Cultivate vendor relationships for continual facility and service improvement.

New Orleans, Louisiana

• Assist in the planning and coordination of events at the Mercedes-Benz Superdome, Smoothie King Center, and Champions Square to ensure a high degree of client relationships. Partner with multiple departments to.
• Utilize relationship building skills to develop and meet staffing and cost needs for individual clients
• Create, distribute, and update accordingly work orders associated with events
• Coordinate and preform proper inspections of facilities to ensure readiness and compliance with requirements with the clients prior to hosting an event
• Supervise all staffing during events
• Make immediate decisions and use intra-department communication skills for mid-event changes and updates.

Orlando, Florida Area

• Lead a team to ensure the accurate payment of over seventy thousand employees a year while adhering to the compliance of collective bargaining agreements, state and federal laws.
• Guarantee the highest standard of guest service through performance improvement plans and continual development programs
• Represent and assist area leadership in monitoring the daily operation while providing guidance to direct reports
• Leverage extensive knowledge of resources and tools available during critical problem solving opportunities
• Create and maintain databases for labor efficiency while discovering areas of improvement to meet budget guidelines
• Ensure accuracy for new projects while developing creative testing and training programs

• Partners with cross-functional area management to efficiently coordinate and fulfill staffing needs through workload analysis. Supports Disney’s Coronado Springs Resort Housekeeping, Guest Service Operations, Bell.
• Schedule Cast Members based on resort occupancy, evaluating labor hours and vacation thresholds while staying within union contract guidelines
• Run Optimized Availability to provide recommendations for regular day off patterns
• Assist R&R schedulers and area leadership teams by processing changes for posted training and schedules to ensure they are set up for success with the Support Team
• Partner with Labor Service Center to answer incoming requests, schedule concerns and changes from training and leadership partners
• Create uniform training processes for new schedulers and support Cast Members as a member of the R&R Training Team

Orlando, Florida Area

• Responsible for implementing new My Magic+ technologies and other application initiatives. As Coordinator, ensured timely schedule changes and assisted Cast Member growth as individuals and professionals through.
• Utilize the Cast Deployment System and partner with Workforce Management to deploy over 80 Cast Members throughout multiple locations in Disney’s Animal Kingdom
• Diagnose Guest situations with My Magic+ utilizing all systems available while partnering with resort and off site teams for a seamless and quick resolution
• Facilitate the training of new Guest Relations Cast Members in all Guest Relations operations while providing leadership in escalated Guest situations
• Analyze daily events and key performance indicators to provide reporting to leadership and partners; prepare weekly communications for Guest Relations Cast Members to promote continual service improvement
• Partnered with other Cast Members to form and roll out Regional and Service Center positions, responsibilities, and rotations

• Promote the Disney Vacation Club to Guests using marketing materials in Disney Parks and Resorts. Collaborate with Operations and Sales to coordinate tours and create a seamless Guest experience from initial offering.
• Market Disney Vacation Club product to Guests through marketing materials and detailed discussion
• Responsible for the discovery and recruitment of new Members through the promotion of Open House opportunities
• Partner with the multi-functional areas of operations and sales to achieve sales goals
• Lead the operations team as Coordinator at the Preview Center to ensure efficiency while working with sales partners
• Coordinate internal communications of calendars, schedules, and announcements using SharePoint system

Orlando, Florida Area

- College Program and Seasonal Cast Member - Attractions host at Big Thunder Mountain Railroad and Expedition Everest: Legend of the ForbiddenMountain - Maintain safety of Guests- Maintain operational efficiency of attraction- Assist in crowd control for parades in Disney's Animal Kingdom Park and Magic Kingdom Theme Park as needed

Greater New Orleans Area

- Work with team of Campus Representatives to recruit students for the Disney College Program- Work promotional events to generate student interest- Participate in recruiting presentations with Disney College Program Recruiter - Facilitate E-Presentations for prospective students - Track student offers and recruitment actions

Greater New Orleans Area

- Assist students with use of computer and printers - Assist with the management of lab including supplies, maintenance, and security

Greater New Orleans Area

• Marketing Management intern hired to improve the profitability of IN Exchange, an on-campus fair trade social entrepreneurship store funded through a grant from the Levy-Rosenblum Institute for Entrepreneurship at.
• Developed marketing plan to lead to future profitability of store
• Created calendar of marketing initiatives to complement academic, social, and seasonal sales
• Analyzed sales data to enhance product selection to focus on store’s target market
• Updated computer systems programming to better track sales and inventory

Bachelor Of Science In Management, Consumer Behavior/Marketing

Activities and Societies: Sigma Chi Fraternity (Alpha Omicron Chapter)

Master Of Business Administration - Mba, Project Management, 4.0

Hospitality And Tourism Management Certification

Certificate Covid-19 Contact Tracing, Public Health

Education record

Activities and Societies: Alumni