Tommy Hågensen Email & Phone Number

Oslo, Oslo, Norge

Oslo

AnsvarApplication Specialist er spesialist på ett eller flere systemer/teknologier og bistår Application Manager i å forvalte og utvikle systemet iht krav og i samsvar med konsernets retningslinjer.- Spesifisere og følge opp nødvendige forretningsdrevne endringer i samråd med kravstiller, Application Manager og Service Manager - Delta i forvaltnings- og endringsmøter med leverandører og forretning ved behov. - I samarbeid med IT Business Analyst/Specialist og Application Manager, sikre et overordnet målbilde (RoadMap) pr system - Delta med fagkompetanse inn i prosjekter etter behov og kapasitet - Utføre konfigurasjon i de systemer der denne oppgaven er tillagt Posten - Utvikle rapporter i egne system der denne oppgaven er tillagt Posten

Gardermoen

Business partner departmentResponsibilities:- Implementation new partners for Jetpak o Implement new partners (franchisees) to our business system Jena.o Integration of existing and new customer setupso Support - Norwegian responsible for Jena, Jetpak’s business system - Together with Key Account Managers find solutions for logistical issues for new and existing customers.o Project manager for new customer setupso System integration between Jetpak and customers

Business partner departmentResponsibilities:- Implementation new partners for Jetpak o Implement new partners (franchisees) to our business system Jena.o Integration of existing and new customer setupso Support - Norwegian responsible for Jena, Jetpak’s business system - Together with Key Account Managers find solutions for logistical issues for new and existing customers.o Project manager for new customer setupso System integration between Jetpak and customers- Project manager for integration of Borg-Trans AS, transport company purchased in 2006

Commercial Department Responsibilities:- Commercially responsible for Jena, Jetpak’s business system - Together with Key Account Managers find solutions for logistical issues for new and existing customers.• Support sales process • Project manager for new customer setups• System integration between Jetpak and customers- Jetpak Norway’s internet site, daily update, and new setups- Project manager for integration of Borg-Trans AS, transport company purchased in 2006- Improve and implement routines and procedures between Commercial, Operation and Customer Service.

Responsibilities:- Management responsibility for 9 persons- Customer Service Support - Responsible for start up of Jetpak’s Customs Warehouse and implementation of routines and procedures between Jetpak and Norwegian Customs.- Booking of shipments- Sale of core products as well as additional products and services- Recruitment and training

Responsibilities:- Management responsibility for 7 persons- Recovery 300-400 MNOK/year- Customer support related to invoices and payments - Follow up and control of customer credit limits- Report on complete overview of debtor situation. Results as well as deviations contributing negatively to financial goals- Contact with debt-collecting agency - Recruitment and training

Tracing, Customer Service Department Responsible for customer support of lost packages, international bookings and proactive follow up of shipments. - Management responsibility for 5 persons- Document, improve and implement routines and procedures- Define and follow up of goals for quality of service and productivity- Consolidate and report on performance- Part of the project team responsible for centralizing the Tracing Departments in DHL Scandinavia to Sweden. Responsible for transfer of the Norwegian part.- Coaching and training of employees in department

Customer Service Department Work tasks:- Booking of shipments- Sale of core products as well as additional products- Customer Service Support