Manage the compilation of information and documentation from various internal departments, and Charter voice operating entities, for preparation and filing for state and federal agencies. Responsible for reviewing regulatory filings by internal team and stakeholders to ensure that they comply with regulatory requirements. Provide regulatory support for virtually all aspects of Charter’s wireline and wireless voice business. Support Customer Operations, Field Operations, Network Operations, Sales and Marketing, Product, Government Affairs, Technology, Finance and Legal.

Managed Corporate Security and Regulatory Affairs (CSRA) Regional Director/Manager responsible for overseeing monitoring and coordinating all aspects of the Distribution Center’s compliance efforts and procedures including DEA OSHA PDMA FDA and DOT. Managed specific responsibility for ensuring continual and proper compliance with all divisional corporate and government regulatory requirements in order to reduce exposure to potential fines and citations. Managed the regulatory compliance function in a facility exceeding $2 billion in annual revenue more than 150 associates PkMS or advanced warehouse distribution technology more than 500 primary customers and exceeding 50000 lines per day.

Directed and coordinated all activities of the production team including, Safety, Quality, Production output in an efficient, safe and cost effective manner in accordance with the Quality System to meet and exceed plant goals while maintaining company polices and culture.

Managed the government relations and public policy strategy as developed for the market.Developed financial and operational objectives. Ensured operational plans were aligned with business objectives. Served as a liaison with 22 Georgia counties and government officials; preserved effective communication with subscribers, multiple communities, organizations and vendors.Proactively identified potential regulatory issues and assessed their associated risks, in order to protect the reputation of the company’s investment and brand.Served as a primary political contact for assigned cities, counties, and local officers to State and Federal representatives.Established, developed and maintained positive relationships with a network of key local, state and federal policy makers, governmental agencies, community organizations, creating a positive environment that allowed the company to meet its overall objectives.Managed program development, policy determination and strategic plan implementation of the overall Government Relations operations and proposed regulations.Managed complex customer's escalations issues per established policies, procedures and guidelines.Interfaced daily with other departments to resolve customer situations; researched customer complaints and resolutions. Prepared and tracked agreements and provided direction to market personnel regarding leased access requirements as needed. Interacted with Comcast Finance team to prepare post annual leased access rates.Assisted with franchise renewal and transfer efforts for assigned franchises consistent with the strategies and policies for the market area. Assisted in preparation of renewal strategy and participated in franchise renewal negotiations with municipalities and/or their consultants.

Provided cable and broadband communications support for over 100,000 cable subscribers and promoted to Quality Assurance Specialist to train field technicians to install, maintain, troubleshoot and perform maintenance services. Delivered a superior level of customer relations and promoted the service culture through coaching, guidance and staff motivation.