Lead 90-member team, enhancing operations efficiency and service delivery.Oversee $10M per year professional services group, as well as achieving $4M in citation collections annually.Implement lean initiatives, fostering continuous improvement in safety and quality.Manage capital projects, optimizing budgets, procurement, and inventory control.Drive strategic cost reduction, enhancing customer-centric production and fulfillment.Optimize operational processes, significantly enhancing productivity. Implement data-driven strategies, resulting in substantial cost savings and improved service delivery.Cultivate strong partnerships across departments, aligning operations with company goals. Mentor team members, promoting skill development and career growth.Pioneer new operational methodologies, leveraging technology to streamline workflows. Develop and execute transformative projects, yielding tangible business impact.Conduct in-depth analysis of operational metrics, identifying areas for improvement. Implement strategic solutions, leading to notable increases in efficiency and customer satisfaction.Driven overall multimillion dollar cost reduction and value engineering efforts

Led cross-functional teams to enhance productivity and streamline processes.Analyzed data to remove bottlenecks, improving workflow efficiency.Directed initiatives for quality and output improvements, achieving measurable results.Implemented lean manufacturing, optimizing processes and reducing waste.Managed manufacturing operations, ensuring quality and compliance.Implemented cost-saving measures and quality enhancement strategies, yielding tangible improvements in manufacturing efficiency and product excellence.Oversaw comprehensive quality management systems, ensuring strict adherence to industry standards and regulatory requirements.

Strategize for, structure, plan, implement, and maintain operational processes and services for all segment activitiesEstablish, monitor and adjust as appropriate success metrics at the department and team levels. Recruit, motivate, set direction and lead a high performance management team; establish processes, accountabilities and track progress against goals and objectives. Develop a vision for improving the quality and efficiency of support through innovation and technology; Participate as a senior leader in strategic planning and in steering growth and performance success in the Client Services businessProvide mentoring, coaching, and educational activities to support employee development that aligns with organizational goals and objectives. Recruit, lead, cultivate and manage a best-in-class support team

Responsible for overall customer successManage team of project managers responsible for implementation services for over 14,000 pay stations. Put in place key VAR training programs and implementation of best practices for parking deployments including telecommunication and merchant processing.Responsible for ensuring DPTs new products are released to the field with design for serviceability at the forefront of the release. Implemented “cookie cutter” processes for key implementation deliverables to ensure for fall back and redundancy. Completed major project to implement closed loop corrective action between Client Services and Engineering through system integration with Parature and Jira.Implemented repeatable procedure for fleet upgrades to ensure reduced downtime for clients units. Contributor and advisor within DPT on new product introduction( NPI), manufacturability, PCI, PA-DSS, disaster recovery, product management, and sales management.

Implemented changes within Client Services department that included a new helpdesk system, re-defined scope of service contract, service pricing realignment, and regular departmental reviewsProject Managed City of Houston parking pay station implementation. 1000 pay stations running on a city wide MESH network in the downtown core. Managed best in class technical support team servicing all aspects of DPTs client base.Implemented key systems to improve call time reduction and increase service delivery. Put in place systems for ticket tracking, call monitoring and vast knowledge repository. Created “get well” program to be used by DPT personnel for troubled accounts.

Responsible for building requirements and bringing to market service offerings within the banking industry.Analysis of field data to identify poor service delivery and managed “Get Well” programs across the globe to combat loss of service revenue.

Responsible for design and creation of factory test systems for new and existing product lines. Cross functional NPI team member for ATM products. Supporting global operations and manufacturing plant start ups in several continents.