Senior System Analyst
Current
Dec 2023 - Present
AeroLeads people directory · profile
Tommy Pak Email & Phone Number
Senior System Analyst
at
Pfizer
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior System Analyst
Location
Edmonds, Washington, United States
Company size
Who is Tommy Pak? Overview
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Quick answer
Tommy Pak is listed as Senior System Analyst at Pfizer, a with 112906 employees, based in Edmonds, Washington, United States. AeroLeads shows a matched LinkedIn profile for Tommy Pak.
Tommy Pak previously worked as Senior System Analyst at Seagen and IT Demand Management Engineer at Seagen. Tommy Pak studied at Green River College.
Company email context
Email format at Pfizer
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Pfizer
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Profile bio
About Tommy Pak
Dynamic and results-driven professional with over 10 years of experience in service delivery and information technology. Excels at driving customer and partner satisfaction. Passionate about technology and the customer experience.
Current workplace
Tommy Pak's current company
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Pfizer
7 roles
Tommy Pak work experience
A career timeline built from the work history available for this profile.
Senior System Analyst
Sep 2022 - Dec 2023
It Demand Management Engineer
Sep 2020 - Sep 2022
It Project Manager
Feb 2019 - Sep 2020
Technical Advisor
Microsoft Account and Skype Consumer Support• Responsible for driving support readiness, operational efficiency, and customer satisfaction.• Managed 3 outsourced vendor/suppliers worldwide across 2 product segments including over 200 customer support representatives and 5K daily customer interactions.• Consistently exceeded CSAT targets and other key performance metrics including service level and handle time. Led multiple strategic initiatives and engaged with business and product engineering groups to improve customer experience and reduce overall incident volume.
Nov 2012 - Mar 2017
Partner Technical Lead
Bing Consumer Support• Accountable for customer and agent support experience.• Primary owner for Bing Rewards Support. Successfully managed support operations in constantly changing environment, including migration to new vendor/supplier, key stakeholder turnover, and rapid growth in program user base.• Contributed to lifetime loyalty business that helped drive Bing Market share and customer satisfaction.
Nov 2010 - Nov 2012
Partner Technical Lead
Bing Cashback• Collaborated with business and product teams to help innovate on support model and processes.• Provided content and facilitated training for support staff. • Partnered with Microsoft Global Outsourcing to ensure statement of work is adhered to.
Jul 2009 - Nov 2010
Team & coworkers
Colleagues at Pfizer
Other employees you can reach at pfizer.com. View company contacts for 112906 employees →
NL
Nathalie Lopez-Baseilhac
Colleague at PfizerGreater Paris Metropolitan Region, France
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AK
Anna Kimeu
Colleague at PfizerUnited States
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CC
Christopher Chappel
Colleague at PfizerMystic, Connecticut, United States
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AH
Abebaw Hassen
Colleague at PfizerSaudi Arabia
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MM
Mila M Maltez
Colleague at PfizerLisbon, Portugal
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AE
Angela Ediger
Colleague at PfizerNorth Newton, Kansas, United States
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GS
Gustavo Solano
Colleague at PfizerChile
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PG
Patrik Gemzell
Colleague at PfizerStockholm County, Sweden
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UH
Una Hearty
Colleague at PfizerIreland
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KZ
Kan Zhu
Colleague at PfizerShanghai, China
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Nathalie Lopez-Baseilhac
Colleague at PfizerGreater Paris Metropolitan Region, France
View →
AK
Anna Kimeu
Colleague at PfizerUnited States
View →
CC
Christopher Chappel
Colleague at PfizerMystic, Connecticut, United States
View →
AH
Abebaw Hassen
Colleague at PfizerSaudi Arabia
View →
MM
Mila M Maltez
Colleague at PfizerLisbon, Portugal
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AE
Angela Ediger
Colleague at PfizerNorth Newton, Kansas, United States
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GS
Gustavo Solano
Colleague at PfizerChile
View →
PG
Patrik Gemzell
Colleague at PfizerStockholm County, Sweden
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UH
Una Hearty
Colleague at PfizerIreland
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KZ
Kan Zhu
Colleague at PfizerShanghai, China
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1 education record
Tommy Pak education
FAQ
Frequently asked questions about Tommy Pak
Quick answers generated from the profile data available on this page.
What company does Tommy Pak work for?
Tommy Pak works for Pfizer.
What is Tommy Pak's role at Pfizer?
Tommy Pak is listed as Senior System Analyst at Pfizer.
Where is Tommy Pak based?
Tommy Pak is based in Edmonds, Washington, United States while working with Pfizer.
What companies has Tommy Pak worked for?
Tommy Pak has worked for Pfizer, Seagen, Seattle Genetics, Microsoft, and Vmc.
Who are Tommy Pak's colleagues at Pfizer?
Tommy Pak's colleagues at Pfizer include Nathalie Lopez-Baseilhac, Anna Kimeu, Christopher Chappel, Abebaw Hassen, and Mila M Maltez.
How can I contact Tommy Pak?
You can use AeroLeads to view verified contact signals for Tommy Pak at Pfizer, including work email, phone, and LinkedIn data when available.
What schools did Tommy Pak attend?
Tommy Pak studied at Green River College.
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