Tommy Pham Email & Phone Number

Covina, CA, US

- Activating new and existing customers and helping them navigate their mental health benefits. - Connecting customers to best-in-class healthcare providers, therapists, and coaching resources to better their well-being and enable them to achieve their personal health goals. - Educating customers on bills, explanation of benefits (EOB), and available.

- Educate Medicare recipients on benefits and Elevance Health services in English and Vietnamese.- Conduct outreach phone calls to promote health screenings and generate over 25 leads a day.- Act as a liaison between customers and Elevance Health to obtain a higher CMS STAR rating.- Research and analyze data to address urgent claims while providing.

Los Angeles, California, United States

- Mentored students resulting in all students passing with a grade of B+ and above.- Instructed participating students in the Comparative Healthcare Systems class.- Supervised and graded student examinations and offered constructive feedback.- Owned the role of a liaison and student advocate in addressing grievances.- Maintained records on student.

Landstuhl Regional Medical Center (LRMC), Germany

Spine and Neurosurgery Clinic- Managed six direct reports; assigned and evaluated the work of subordinate staff. - Prepared clinic for Joint Commission inspection by ensuring accurate data entry and auditing.- Optimized workflows and reduced patient clinic wait times by 20%. - Managed over $150,000 in medical equipment. Ensured that proper maintenance was.

Landstuhl Regional Medical Center (LRMC), Germany

Same Day Surgery/ Ambulatory Procedure Unit- Trained and supervised new hires in compliance with HIPAA as well as policies and procedures. - Extracted, analyzed, and created reports; this included daily clinic status reports, end-of-day reports, and other reports requested by leadership.- Used Surgical Scheduling System to set arrival times for patients on.

Landstuhl Regional Medical Center (LRMC), Germany

Family Medicine Clinic - Utilized three electronic medical record systems simultaneously to book, cancel, and reschedule patient appointments. - Screened, triaged, and educated patients on disease prevention and mitigation.- Created, reviewed, and safeguarded patients’ electronic and paper charts.

Master Of Science - Ms, Health/Health Care Administration/Management

Bachelor Of Arts - Ba, Sociology

Bachelor Of Arts - Ba, Multi/Interdisciplinary Studies