Tommy Ricks Email & Phone Number

Milford, Pennsylvania, United States

• Worked with users to determine areas of technology in need of improved usability.
• Implemented corrective plans of action for network availability, utilization and latency.
• Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
• Provisioned new software and hardware for use according to internal business and security policies.
• Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools, and replacement parts.
• Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users.

Chartone Inc., Irving, TX

• Assessed reports to evaluate performance, develop targeted improvements and implement changes.
• Directed workforce planning, customer retention and customer service management for multiple locations.
• Maximized resource utilization and achieved targets by managing day-to-day usage of department resources.

Med Serve Copying, Bronx, NY

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Recruited, hired and trained initial personnel, working to establish vital internal functions and outline the scope of positions for the new organization.

Sourcecorp, Copyright Inc., Hackensack, NJ

• Performed duties and provided service in accordance with established operating procedures and company policies.
• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.