● Worked with users to determine areas of technology in need of improved usability.● Implemented corrective plans of action for network availability, utilization and latency.● Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.● Provisioned new software and hardware for use according to internal business and security policies.● Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools, and replacement parts.● Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users.● Provided Tier 1,2, and 3 IT support to non-technical internal users through desk-side support services.

● Assessed reports to evaluate performance, develop targeted improvements and implement changes.● Directed workforce planning, customer retention and customer service management for multiple locations.● Maximized resource utilization and achieved targets by managing day-to-day usage of department resources.

● Managed day-to-day business operations.● Consulted with customers to assess needs and propose optimal solutions.● Recruited, hired and trained initial personnel, working to establish vital internal functions and outline the scope of positions for the new organization.

● Performed duties and provided service in accordance with established operating procedures and company policies.● Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.● Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.