Managed IT Security and Risk for RBS’ Global Trade Technology platforms• Oversaw the implementation of the Information Security Policy Guidelines on global trade platforms • Managed comprehensive risk portfolio for global trade platforms and direct the remediation of any exceptions to current Bank policies. Communicated weekly with senior management on the overall status of risk in the environment• Coordinate all Audit and Assurance reviews of the Global Trade Environment and took ownership of all subsequent remediation plans• Lead technical teams to develop and implement policies and procedures to improve security of critical payment systems• Created and managed Vulnerability Management process to ensure that all critical technical vulnerabilities are patched within guidelines• Handled weekly and monthly reporting to internal governance and management team.• Participated in business continuity planning and exercises to ensure minimal customer disruption• Developed operational standards and documentation for audit compliance

Accountable for the development and delivery of mobile applications for both internal Bank employees and external Bank customers.• Oversaw the development and delivery of mobile applications across several mobile platforms (iOS, Android and Blackberry).• Managed the development and delivery of mobile applications throughout the SDLC to ensure on-time delivery to market for bank customers• Managed over $5 Million in operating and project budgets, including forecasts and demand planning.• Coordinated efforts of a global collaboration team across multiple geographies and time zones.• Defined and marketed Mobile Application service offering to all internal business units; growing our platform from proof-of-concept to a mission-critical service in only 6 months.• Acted as liaison between development community and business to ensure excellent service delivery.

Managed and implemented transformation program of 12 high profile, supplier executed projects• Managed the performance of outsourced infrastructure supplier (CSC) in the execution of 12 transformation projects• Prepared and presented weekly status reports to McDonald’s senior management steering committee.• Drove issue resolution and escalation process at both project and program levels.• Designed and published the PMO processes that did not exist prior to my engagement• Developed new dashboard reporting that was adopted department-wide and used as management reporting tool for CIO.

Managed the Infrastructure separation of Engineering IT systems, in preparation for overall company separation of Mobile Devices from EMS and Network divisions. • Managed 23 high profile initiatives to duplicate and/or replicate Engineering business systems in preparation for company separation.• Coordinated program issues and activities with business heads to ensure minimal business impact during separation• Personally managed all program-wide issues and drove them to resolution• Prepared weekly status and issue reporting for Senior Management

Provide oversight and governance of a multi-vendor, globally outsourced IT organization.• Lead global teams including multi-national stakeholders in executing large-scale transformation projects such as standard desktop deployment (50,000+ seats), server consolidations, and active directory implementations in an effort to integrate 4 regional operations into one global IT organization. • Monitor vendor contract compliance while ensuring client satisfaction with services.• Drive Global Products Management Group to facilitate cost reductions and stability improvements across 4 regions and 50 countries.• Present project status and business cases to regional CIOs and Managing Board.• Partnered with business units to align business objectives with IT goals.• Led mission-critical client and IT-initiated projects such as application rollouts, disaster recovery planning, and new service offerings. • Forecasted future IT costs and recommended requisite budget adjustments.• Coordinated support teams to resolve fire damage, virus outbreaks, significant system outages, and other crises as they arose. • Evaluated project results and implemented changes to improve performance and productivity. • Produced professional, high-quality daily, monthly, and annual Management Reports. • Defined and implemented Service Level Agreements with clients that included daily, monthly, and real-time monitoring capabilities for reporting.• Recruited, hired, and mentored Technical Staff, and managed the technical training and education of 100+ personnel.

Governed IT-related support for 5000+ internal ABN-AMRO clients, supervised 4 Managers and a 26-member Technical Staff, and administered annual budgets of up to $6M. Partnered with business units to align business objectives with IT goals.Led mission-critical client and IT-initiated projects such as application rollouts, disaster recovery planning, and new service offerings. Forecasted future IT costs and recommended requisite budget adjustments.Coordinated support teams to resolve fire damage, virus outbreaks, significant system outages, and other crises as they arose. Evaluated project results and implemented changes to improve performance and productivity. Produced professional, high-quality daily, monthly, and annual Management Reports. Defined and implemented Service Level Agreements with clients that included daily, monthly, and real-time monitoring capabilities for reporting.Recruited, hired, and mentored Technical Staff, and managed the technical training and education of 100+ personnel.

Provided IT-related support for 6000+ Remote Computing clients, managed a 4-member Support Team, and grew Remote Computing Service into an enterprise service through the design of a nationwide VPN Solution.Designed and implemented support processes, operational performance indicators, and Service Level Agreements between service organizations in an effort to expand existing service into a commercial-grade Remote Computing Service.Collaborated with Technology Risk Management, Network Design, and other support organizations to improve support efficiency and promote standardized procedures across the organization.

Oversaw the IT support of 2000+ clients at the LaSalle Building offices and supervised 10 LAN Administrators.Provided capacity management to ensure adequate staffing levels. Interacted with clients to ascertain IT requirements and negotiate Service Level Agreements. Played integral role in Y2K-readiness project.

Provided daily operations management of the Novell/Microsoft infrastructure and resolved client incidents as they arose.Collaborated with Engineering and Vendor Support teams to resolve escalated client issues. Reported incidents to upper-level management and documented trouble ticket resolutions.