Tommy Chapman Email & Phone Number

Goodlettsville, Tennessee, United States

I help to keep the DG Pickup program running smoothly between stores and customers. This includes but is not limited to things such as troubleshooting store networks, communicating customer issues to management.I also perform maintenance (HTML and CSS updates) to internal company websites.

Self-Employed

I create colorful pictures and websites for clients all over the United States and beyond. Projects that I typically create are websites, graphic designs (Logos, business cards) and even web content articles. I also like to think I'm an online marketing, social media, and SEO enthusiast.The languages that I use are HTML, CSS, JavaScript, and PHP to create dynamic web designs.I also write articles for my blog at http://tommythetechie.com

When I first started here, I worked as a Service Writer (or customer service specialist perhaps). I dealt with customers face to face and over the phone/via email. I set up appointments throughout the day for customers to have their vehicle's serviced/diagnosed/repaired.A big part of the job was communicating between the mechanics and the customers to explain what the customers' vehicles were doing/not doing...and also explaining the needed repairs to the customer once a mechanic diagnosed their vehicles. I then had to work out various things such as when to get the vehicle repaired/how much it would cost/etc,Eventually, I was given a bit of a hybrid position - I was still the Service Writer, but I was also the local computer/IT technician. There were numerous problems such network connectivity, email issues, virus/malware ridden computers, and outdated computers that all needed to be dealt with quite regularly. I dealt with all of those issues. I upgraded hardware in some PC's, custom built some PC's, and performed numerous virus and malware repairs on many machines over the course of my employment here.

I began working here part time at first, and I had no real experience in sales or customer service at this point. However, Dell did a great job at training me, and now I have no problem selling a product or talking to a person.This was a call center, so I spent most of my time here on the phone, part time at first, and then - as I got better, I moved to a full time position...working anywhere from 40 to 60 hours a week.Most of the time, the job was fast paced, with calls in queue the entire day - one call after another with no breaks. My job was to take inbound phone calls from customers looking to buy new computers. I listened to my customers tell me about what they needed and then recommended a customized computer package for their needs, and then sell the computer to them.My goal, which I usually met, was roughly $5000-$7000 a day, with a certain amount of profit margin and other metrics.I was eventually given the MOCA Captain Title - my job was to spend some of my time listening in to other consultants' calls and assisting them with the Dell Model of Control (Dell's Sales Model).I did pretty well here - I was named one of the Top 3 Sales Consultants in the nation during one of my months here.

Associate Of Arts - Aa, Information Technology, 4.0

Activities and Societies: Phi Theta Kappa, Society for Collegiate Leadership and Achievement, National Society of Collegiate Scholars

Ux Design

Activities and Societies: Empathizing with users by creating empathy maps, personas, user stories, and user journey maps Defining user.

Bachelor Of Applied Science (Basc), Web Design And Development, 3.0

Studied Web Design and Development - web design/UX/UI Design theries and practice.

Associate Of Arts And Sciences (Aas), Computer Systems Networking And Telecommunications

High School Diploma, General Studies