As an IT Operations Engineer at Whatnot, I am responsible for architecting and maintaining a cutting-edge cloud-first ecosystem spanning multiple domains. My role encompasses a wide range of responsibilities, including:Engineering and Administration:-Engineer and administer a diverse range of IT systems, ensuring seamless operations.-Manage and optimize collaboration tools such as Google Workspace, Zoom, and Slack to enhance team communication and productivity.-Implement and maintain networking solutions, harnessing the power of Cisco Meraki and Ubiquiti to optimize connectivity and security.-Manage IAM systems, guaranteeing secure access control through Okta and Lumos.-Strengthen our cybersecurity posture through the management of security solutions like Crowdstrike, Proofpoint, and Verkada.-Implement robust MDM solutions with Kandji, Intune, and Meraki Systems Manager.-Elevate in-office conferencing capabilities and audiovisual systems to facilitate effective communication.Collaboration and Cross-Functional Expertise:-Collaborating seamlessly with cross-functional teams, partners, and stakeholders across the company to align IT initiatives with broader business goals.-Leveraging a deep understanding of our business to provide tailored IT support, fostering innovation and productivity.-Navigating the challenges of a high-paced startup environment, ensuring remote employees worldwide have access to the resources they need to excel.

-Engineer and Implement solutions, upgrades, patches, and enhancements to email, productivity, collaboration solutions, and related products-Respond to and resolve escalated incidents and problems for email, productivity, collaboration solutions, and related products-Develop, automate, execute, and continually improve processes to support workplace solutions-Perform research, and develop requirements and recommendations for new technology.-Serves as a Subject Matter Expert for technologies including but not limited to Exchange Online, Teams, M365 Security and Compliance, Proofpoint, Zoom, Data Loss Prevention technologies-Serve as a technical lead role on projects and initiatives, including AWS migrations, modern DLP implementation, and more

Engineer and support of Microsoft Exchange, Office, SharePoint, Skype for Business, and M365. Additional technologies engineered and supported include Proofpoint, Zoom Video Conferencing, and Box.

Engineer and support of email and collaboration technologies. Operationally maintained systems ensuring high availability and updates.

Working knowledge and troubleshooting experience with technology – Macs, Chromebooks, Tablets, LCDs, SMARTBoards, etc. Provides tech support to building staff and students and also work closely with media specialist on technology initiatives.

-Physical installation of network equipment and cabling-Configuration of routers, switches, servers and other equipment (Cisco and Brocade)-Documentation of existing network and fiber infrastructure-Removal and decommission of old switches and equipment

Participated as part of management team in supervision, sales, and operations of a TCF office. Assumed authority and responsibility for the branch as an active member of the management team. Ensured sales team promote TCF as a full-service bank, implement new product promotion programs and provide product sales and referrals to meet targeted branch goals. Maintained a high standard of customer service and ensure accuracy of transactions processed within established guidelines.

Promote, sell and refer TCF products and TCF services. Answer inquiries regarding checking and savings accounts and other bank related products. Initiate and open new accounts while providing appropriate information on regulations and policies. Accurately process, closely verify, and promptly key all transactions in a manner, which maintains TCF standards and high level of customer service.