Tommy T. Email & Phone Number

Melbourne, Victoria, Australia

Assist with maintenance of data/voice network (LAN & WAN) in collaboration with vendors and technology partners, performing day to day switching/routing and other related configuration changes.Assist with the maintenance of the shared Dell EMC Block and File Storage systems (including disaster recovery environment).Assist with the maintenance of the physical and virtual server infrastructure (including HPC) for the Baker Institute and Burnet Institute (including disaster recovery and development environments).Maintain and develop all Windows and Linux servers (Ubuntu, CentOS) to maintain a 99.999% uptime service.Assist with the management, coordination, and implementation of software upgrades, patches, hot fixes on servers, workstations, and network hardware.Work in conjunction with the Head of IT Infrastructure, Cyber Security Analyst and Senior Systems Administrator to maintain best practices on managing systems and services across all environments.Fault finding, analysis and logging of information for reporting of performance issues.Proactively monitor system performance and assist with capacity planning using existing monitoring infrastructure.Work in conjunction with IT collaboration partners to assist in maintaining and optimising shared network and multi-tenant systems.Keep abreast of emerging technologies and determine their benefits/suitability to the institute and provide advice on these to the Head of IT Infrastructure.Work in conjunction with the IT team to manage the M365 Tenancies for both Institutes. This includes assisting staff with M365 queries, providing advice, and working on M365 powered projects.Work in conjunction with the IT team to manage the Active Directory of both Institutes. This includes ADFS, LDAP, AAD/M365 integration, MFA as well as UNIX ID integration.Engineering of systems administration-related solutions for various project and operational needs.

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Provide level 2 and 3 onsite and remote technical support for staff and student within Burnet Institute and Baker IDI ( IT Collaboration program between 2 institutes )• Analyse, identify, diagnose, and troubleshoot user desktop technical issues and network faults;• Perform desktop and server administration, configurations, software installations, upgrades, maintenance and backups;• AV Support for events, meetings and seminars• Provide training and documenting IT processes and procedures• Procure IT equipments for all departments• Procure, migrate and administer Burnet users to Adobe Creative Cloud• Participate in Office365 project, provide full Office 365 support to the end users

• Delegate tasks to team members • Ensure to provide a high quality customer service satisfaction• Customer support• Store operation support• Cash report management • Authorise refund, return and reduce items• Supervise team performance• Support training and development

Melbourne, Australia

• Identify and resolve incidents/requests for technical assistance via phone and remote support tools, in an effective and timely manner;• Analyse, identify, diagnose, and troubleshoot user desktop technical issues and network faults;• Perform desktop and server administration, configurations, software installations, upgrades, maintenance and backups;• Perform basic and complex administration tasks as defined in the specific customer configuration work rules;• Document all service desk interactions in our ITSM tool (Connectwise);• Participate in creating technical documents and uploading into knowledge base; • Identify and escalate more complex problems or urgent situations to appropriate senior resources or other departments.

Melbourne, Australia

- Provided Level 2 and 3 to Google collboration apps. - Involved using the Google Admin Console, Bash Scripting, GAM command, using CLI, and remote desktop to end user's machine, liaise with Google Enterprise Support- Worked with ServiceNow (Service Management Tool)- Minor work: Business Analysis such as gathering requirements, risk analysis, privacy impact assessment and ToS of additional Google Consumer Apps such as YouTube.- Front end development and support Campus Store website

Bachelor Of Information Technology, Management Information Systems, General

Year 12 Vce