• Resolved over 20 phone and in-person inquiries per hour in a high-traffic environment while managing and organizing 300+ inventory items for staff.• Monitored 4 Excel spreadsheets to track stock levels and purchase schedules, cleaning and revamping the original sheets to simplify and accelerate training for new employees.

• Promoted and executed 2 in-person events for the Hispanic community in NYC, placed roughly 100 phone calls per hour, and sent 1000+ text messages per day as part of a campaign promoting voter education and registration.• Accounted for 200 newly registered voters, contributing to Hispanic voters engaged by the canvassing team voting at twice the rate of the overall Hispanic voter turnout in NYC.

• Created and edited 3 online stories per day and 1 print magazine story per week spanning music, fashion, and current events for an audience that grew from 10,000 to 15,000 print readers.• Spearheaded growth in digital reach by writing content using Google Trends to identify keywords for themed stories and newsletters, resulting in the highest average of impressions among 6 staff writers at roughly 30,000 per story.• Facilitated 25+ in-person and virtual interviews built on research, leading to a recommendation to write the magazine’s first Latino cover story and a promotion from Intern to Staff Writer.