Tommy Vu Email & Phone Number

Los Angeles Metropolitan Area

In my role with the Los Angeles Dodgers, I played a critical part in elevating the Premium Department's annual revenue to $70 million. I streamlined communication channels between clients and internal departments, ensuring seamless coordination with Stadium Operations, Ticket Operations, IT, Security, Fan Services, and Levy Restaurants. Collaborating closely with the Ticket Office, I efficiently addressed ticket-related concerns, fostering high levels of client satisfaction and retention. Leveraging Salesforce, I enhanced client relationships, driving increased engagement and satisfaction. Operating from a central command post, I managed client and staff calls with professionalism. Implementing an efficient protocol for handling requests, I ensured swift issue resolution and effective management. Additionally, I collaborated across departments, including Global Partnerships, Business Enterprises, and Membership Services, to successfully execute various projects and events while facilitating membership access to Premium spaces.

Los Angeles Metropolitan Area

During my tenure as an Ambassador, I supervised teams of six ambassadors, ensuring smooth execution and adherence to protocols during game-day operations. Additionally, I assisted guests with mobile ticket issues, navigation of the Rams app, and relevant stadium information, contributing to a more enjoyable experience. By actively engaging with fans and collaborating closely with fellow Rams employees, I cultivated a welcoming and hospitable environment. Moreover, I worked collaboratively with Sofi Stadium, Rams internal staff, and third-party vendors to swiftly resolve guest issues, enhancing overall satisfaction and the guest experience.

Santa Ana, California, United States

With a focus on digital marketing, I have a proven track record of success in targeting new audiences through comprehensive competitor research and analysis. By generating ad campaigns, newsletters, email campaigns, and online promotions, I effectively increased brand awareness and online engagement. Additionally, I managed and curated content for various social media platforms, resulting in a significant boost in content impact and website interactions. Notably, my efforts led to a remarkable 15% growth in website purchases and engagement, with over 16,000 interactions. I successfully promoted eyewear products and accessories to online customers, demonstrating a strong commitment to driving sales and achieving business objectives.

2077 Westminster Mall, Westminster, Ca 92683

As a sales associate, I was responsible for approaching potential clients, offering advice, helping hesitant customers make a decision, and closing sales.

Bachelor Of Arts - Ba, Communication

Minor, Public Relations

Communication And Media Studies