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CurrentFunded by Kleiner Perkins, Insight Partners, and Quiet Capital.Acquired by Calabrio, a Thoma Bravo company.Echo AI turns customer conversations into critical insights using generative AI. We handle millions of conversations for Ancestry, AT&T, CLEAR, and The Farmer’s Dog in any medium, at contact center scale, maintaining 95% accuracy, and generating executive-level insights with our teams of agents/LLMs/SLMs that spin up to analyze each conversation. Our insights are used to automatically segment customers by behavior — triggering marketing upsells, nurture campaigns, and workflow automations. My role: sales-led & usage-based pricing, opex & margins, revops, gtm strategy, and running a successful m&a process.