Tom N. Email & Phone Number

Redondo Beach, Ca, Us

Richfield, Minnesota, Us

★ Direct retail strategy, store operations, staffing, omnichannel experience, merchandising, and inventory across 225 core retail and 20 specialty brand stores and 22 supply chain distribution buildings. ★ Manage a $12.3B P&L and 15-member team (1 Specialty Brand Director, 6 Market Operations Geek Squad Senior Managers, 6 Market Asset Protection Senior Managers, and 2 Speciality Brand Managers) while reporting to the VP of Retail Operations. ★ Manage and update all store operations policies to maintain alignment with corporate growth and profitability objectives as well as compliance with industry standards and regulations★ Work closely with the corporate team to build high-performing district and store-level teams.★ Built retail merchandising team to ensure products were on the sales floor to purchase vs. in the warehouse. ★ Implemented audits and compliance by leveraging 3rd party and internal merchandising teams to increase Customer available score from 26% to 98% resulting in increased sales and Customer satisfaction scores.★ Build an inclusive, empowering culture by leading and participating in programs and groups such as the Racial Equity Leadership Immersion program, the Women’s Employee Resource Group (ERG), and the Disabilities ERG.

Richfield, Minnesota, Us

★ Collaborated with market and territory leadership to implement strategies that drove operational excellence across omnichannel fulfilment, real estate management, asset protection, service delivery, and store operations functions.★ Translated the vision of the Omnichannel Operations organization into a holistic, actionable territory strategy and plan.★ Functioned as the entire territory’s key point of contact for addressing complex gaps relating to multiple operational areas, including real estate, facilities and asset protection, vendor relationships, safety, and team productivity and efficiency.★ Fostered a culture based on cross-functional collaboration, innovation, inclusivity, and empowerment by implementing diverse hiring, workforce development, and employee recognition programs.★ Partnered with IT to build and deploy best in class technology to improve customers’ and employees’ lives.★ Oversaw retail employee experience with a focus on in- store technology and US employee tools with influence over Canada.

Richfield, Minnesota, Us

★ Served in a newly created role with accountability for building operational, technical, and staff capabilities to deliver multichannel technology solutions, training, and support to consumer and commercial clients.★ Led a team of 6 District Capabilities Managers overseeing Geek Squad in-store services, retail operations, merchandising, and inventory for 125 locations across 28 states while managing a multibillion-dollar P&L. ★ Partnered with the corporate team to define and establish the core job accountabilities for the new District Capability Manager position, in addition to establishing a robust performance management framework and KPIs for the role.★ Oversaw day-to-day management of retail policies/processes across all assigned stores while streamlining store operations by driving process improvements and training.

Richfield, Minnesota, Us

★ Directed strategic planning, tactical execution, and day-to-day management of field support operations, merchandising, and inventory across 125 stores in 6 states while managing 12 direct/246 indirect reports, holding P&L ownership, and reporting to the National Director. ★ Developed and implemented targeted talent acquisition strategies and innovative training plans/programs to build a high-performing workforce across all assigned stores. ★ Created and launched an enterprise merchandising strategy that generated positive gains in price perception and brand awareness. ★ Exceeded growth goals and achieved recognition as #1 in the company for overall performance in 2011 based on improvements in physical inventory, expense reductions, and store membership.

Richfield, Minnesota, Us

★ Spearheaded the planning, implementation, and management of retail sales strategies and store operations (including client engagement, talent acquisition, teambuilding, employee relations, and staff development) across a network of 15 stores generating $450M in revenue. ★ Drove the implementation of new sales strategies within a large metropolitan market while managing and supporting district support staff, store managers, and 1.2K indirect reports and holding reporting responsibility to the Regional VP. ★ Conducted detailed analysis of P&L, scorecards, and customer segment data to determine business performance and develop strategies that addressed operational gaps and capitalized on new market opportunities, leading to a 2.8% increase in annual NOP. ★ Transformed employee engagement scores within the market from -4.0 to 4.3 by planning and implementing effective training and coaching programs targeting employees at all levels throughout the market.

Richfield, Minnesota, Us