AeroLeads people directory · profile
Tom Neppl Email & Phone Number
Sr. Director Customer Success
at
Velociti
1 work email found
@qualcomm.com
3 phones found area 858 and 469
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Sr. Director Customer Success
Location
San Diego, California, United States
Who is Tom Neppl? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Tom Neppl is listed as Sr. Director Customer Success at Velociti, based in San Diego, California, United States. AeroLeads shows a work email signal at qualcomm.com, phone signal with area code 858, 469, and a matched LinkedIn profile for Tom Neppl.
Tom Neppl previously worked as Account Executive at Velociti and Independent Consultant at Omnitracs. Tom Neppl holds Bachelor Of Science - Bs, Logistics, Materials, And Supply Chain Management from Arizona State University.
Company email context
Email format at Velociti
This section adds company-level context without repeating Tom Neppl's masked contact details.
{first_initial}{last}@qualcomm.com
86% confidence
AeroLeads found 1 current-domain work email signal for Tom Neppl. Compare company email patterns before reaching out.
Profile bio
About Tom Neppl
I am a Global Operations and Supply Chain Leader with extensive experience in Customer Success, strategic planning, team and talent development, mergers and acquisitions and technology integrations. I have a passion for helping companies set up and implement operational initiatives that increase customer growth, reduce expense and drive revenue and EBITDA growth. ✓ OPERATIONAL EXCELLENCE - Reorganized and restructured the customer success management team reducing overall costs, increasing scale and strengthened accountability. Offshored SMB CSM team - $1.3M annual savings; Launched Insidesales.com and customized Salesforce.com for customer success CRM requirements and negotiated the contract with Gainsight as the global CSM platform.✓ CUSTOMER SUCCESS LEADERSHIP - Championed the transformation of a legacy customer service department creating Customer Success as a competitive advantage and an organization-wide mindset where everyone in the company plays a part in creating value and success for our customers. Increased annual recurring revenue from existing customers by >6%, improved customer retention rates to 99% and increased our NPS score by 21 points.✓ STRATEGIC PLANNING & EXECUTION - Planned and led operational business carve-out requirements and activities of a $350M business to stand up as a privately held company. Successfully completed business carve-out on time and within budget maintaining 99% customer retention. ✓ TECHNOLOGY INTEGRATIONS - Implemented and executed a hardware Product Lifecycle Management program in partnership with Product Management. Reduced total hardware platforms from 12 to 4 and annual material spends by 40% through design and redesign, targeted platform end-of-life planning, and supplier consolidations.✓ REVENUE & EBITDA GROWTH - Outsourced manufacturing from San Diego to Mexico and Asia >$4M annual savings; Established a maquiladora in Tijuana outsourcing and offshoring product assembly, repair depot, the North American distribution center and Tier 1 technical support >$10.5M annual savings. ✓ LEADERSHIP & COMMUNICATION - I am a selfless leader, a servant leader. My desire for the people I work with, hire, coach and lead are that they grow and advance professionally. I get to know my team personally up and down the organization and will always shine the spotlight on the team and individuals for their successes. I am transparent with an open and often communication style.Let's get connected!TomEmail: tneppl@gmail.comPhone or Text: (858) 472-3155
Listed skills include Cross Functional Team Leadership, Supply Chain Management, Supply Chain, Procurement, and 12 others.
Current workplace
Tom Neppl's current company
Company context helps verify the profile and gives searchers a useful next step.
12 roles
Tom Neppl work experience
A career timeline built from the work history available for this profile.
Account Executive
Current
Apr 2023 - Present
Independent Consultant
Omnitracs LLC: Led strategic product development, partnered with internal stakeholders, and contracted with multiple 3rd parties to align, launch, and deliver a new commercial mobile product in support of Omnitracs’ fleet management platform.
Apr 2021 - Nov 2021
Vp, Customer Success
Omnitracs’s solutions accelerate business success, improve efficiency, and enhance the driver experience for nearly 15,000 customers who collectively travel 700 million miles per week.Delivered transformative change and operational rigor to our customer service organization at a time of accelerating growth, consolidation, and heighted competitive intrusion in the trucking industry and with the fleet management sector in general.◻ Restructure a legacy customer service team creating a proactive, value creation and high performing Customer Success Management organization and company-wide Customer Success culture◻ Implemented Customer Success Management principles to drive value with our customers; leveraged data and insightful reporting to meet objectives for Retention, Growth and Customer Advocacy◻ Adopted technology platforms to drive accountability, scale, and consistency in customer engagements, and developed and implemented innovative Omnitracs Customer Health program
Aug 2018 - Feb 2021
Vice President, Supply Chain And Hardware Solutions
Restructured and consolidated Supply Chain and Hardware development teams to meet the overall direction of the company by minimizing and simplifying our hardware footprint in order to maximize recurring revenue through applications and software delivery. Centralized hardware engineering and supply chain across all Omnitracs entities (result of multiple acquisitions), platforms and geographies in N. America, creating a single Omnitracs-aligned Hardware Solutions strategy.
Sep 2015 - Aug 2018
Vice President Operations
Provided strategic vision and leadership with an emphasis on operational execution and excellence while managing and coordinating carveout activities with Qualcomm, implementation of Vista Equity Partners best practice playbooks, and standing up Omnitracs, LLC as a private company.
Nov 2013 - Sep 2015
Vice President, Operations
World's leading wireless tech innovator, mobile innovations and solutions company Progressive responsibilities and leadership roles supported multiple divisions and diverse industries across Corporate, Wireless Infrastructure, Wireless Cellular, Globalstar™ (satellite) and Enterprise Services (fleet management).Optimized operational performance, delivered significant cost efficiencies, executing near shore, outsource, and other transformation projects all with a high focus on risk management and people development. Supply Chain Operations; Strategic sourcing, Vendor Management, Wireless Carrier Management, Procurement, Product and Material Planning, Product Quality, Operations (Production, Distribution and Repair), Customer Service (Field and Inside), Customer Support (Tier 1, 2 and Field Engineering).
Nov 2012 - Nov 2013
Vice President, Supply Chain Operations
Responsible for leading a team of Supply Chain professionals, driving strategic sourcing, managing internal operations and external supply partners, resulting in the delivery of products and services that met company objectives for revenue and gross margin.
Mar 2010 - Nov 2012
Director, Sourcing And Supplier Management
Led staff of senior level procurement professionals. Emphasis on Supplier Selection and Management for New Product Development/Introduction, Contracting and Supply Chain Management supporting all QUALCOMM Business units and Corporate organizations.
Sep 2006 - Mar 2010
Commodity Manager/Subcontracts Administrator, Sr.
Extensive procurement responsibilities, New product developments and transition to high volume production, Subcontract manufacturing and management, emphasis in electro-mechanical assemblies, sheet metal, injection molding, SMT, manufacturing testing requirements, assembly and logistics requirements.Service type contracts including Industrial Design contracts, Engineering services contracts and turnkey retail packaging contracts; developed Commodity Strategies
Apr 1994 - Sep 2006
Apr 1991 - Apr 1994
Buyer
Jan 1990 - Mar 1991
3 education records
Tom Neppl education
Bachelor Of Science - Bs, Logistics, Materials, And Supply Chain Management
Arizona State University
Bachelor Of Science - Bs, Business Administration, Management And Operations; Political Science
University Of Nebraska At Kearney
Certificate, Advanced Project Management Program
Stanford University
FAQ
Frequently asked questions about Tom Neppl
Quick answers generated from the profile data available on this page.
What company does Tom Neppl work for?
Tom Neppl works for Velociti.
What is Tom Neppl's role at Velociti?
Tom Neppl is listed as Sr. Director Customer Success at Velociti.
What is Tom Neppl's email address?
AeroLeads has found 1 work email signal at @qualcomm.com for Tom Neppl at Velociti.
What is Tom Neppl's phone number?
AeroLeads has found 3 phone signal(s) with area code 858, 469 for Tom Neppl at Velociti.
Where is Tom Neppl based?
Tom Neppl is based in San Diego, California, United States while working with Velociti.
What companies has Tom Neppl worked for?
Tom Neppl has worked for Velociti, Omnitracs, Qualcomm, Lockheed Martin, and Hughes Aircraft Company.
How can I contact Tom Neppl?
You can use AeroLeads to view verified contact signals for Tom Neppl at Velociti, including work email, phone, and LinkedIn data when available.
What schools did Tom Neppl attend?
Tom Neppl holds Bachelor Of Science - Bs, Logistics, Materials, And Supply Chain Management from Arizona State University.
What skills is Tom Neppl known for?
Tom Neppl is listed with skills including Cross Functional Team Leadership, Supply Chain Management, Supply Chain, Procurement, Product Development, Product Management, Strategic Sourcing, and Business Development.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial