Currently leading Emerging Design for the Ring, Blink, Amazon Key and Sidewalk family of smart home brands at Amazon. Previously the Head of Research and Design at Amazon Web Services (AWS), where I led UX strategy, research, and product design for AWS Supply Chain, a transformative ai-powered software offering designed from the ground up to address the most complex supply chain challenges. I am an accomplished executive leader with a proven ability to take ownership, build high-performing teams, and navigate ambiguity to foster innovation, all for the benefit of customers.My superpower is the ability to uncover customer truths and execute with meticulous attention to detail, all while leveraging a high degree of business, marketing, and finance acumen to drive strategic alignment up and down an organization. Before joining Amazon, my career progressed through three distinct areas:- Executive Design/Product Leadership in the Corporate Space: In my role as VP of Customer Experience at H&R Block, I oversaw the design and product teams leading a transformation of retail and digital tax products and services, serving millions of customers. At Progressive Insurance, I led the Experience Design team, crafting and optimizing e-commerce acquisition flows contributing to over $20B in sales. I also served as the Innovation Process Leader, reporting to the CFO.- Founder and Advisor of Award-Winning Startups: I founded and led Plotter, a social mapping app that earned the grand prize at the 2013 SXSW Startup Accelerator and was featured in Apple's app store as App of the Day. I've also guided several startups in the healthcare and community networking sectors.- Digital Design and Production Leadership at Prominent Advertising/Marketing Agencies: Starting as a web designer, I conceptualized, designed, built, and managed an impressive portfolio of digital ad campaigns, microsites, and social/mobile apps for iconic brands such as Disney, Microsoft, HBO, Ray-Ban, The North Face, and NVIDIA.This well-rounded background has enabled me to have a unique and creative perspective on every challenge I face.