Tom Norstrom Email & Phone Number

Sioux Falls, South Dakota Area

As the Director, Guest Internet Operations, I provide the leadership, vision and management to ensure that the company’s Guest Internet Access solutions are installed and serviced efficiently, effectively, and to the customer’s satisfaction while managing within each projects financial budget. On a daily basis, I work directly with all of the Operation’s and Guest Internet Access team to ensure each client receives excellent support throughout the lifecycle of SONIFI's engagement with the client.

Sioux Falls, South Dakota Area

I continually combined my consultative skills with a solid understanding of current and emerging networking technologies while I supported the SONIFI Account Managers to qualify opportunities and convert leads into successful engagements all while ensuring customer satisfaction.As well as assisting with the pre-sales technical support of SONIFI Guest Internet Access products, I continued to actively contribute to the on-going sales strategy, presentations, product/service rollout plans, and other technically-focused consultations.

Sioux Falls, South Dakota Area

As the Sales Engineer, I fostered the sale of LodgeNet products and services by providing technical assistance and consulting services for the lead sales representatives by communicating with the technical staff at hotels, management companies, and brands during the pre-sales phase of the engagement in order to understand the customer’s technology requirements and assemble the appropriate LodgeNet solution to meet those requirements.Additionally, regularily collaborated with Sales and other departments within LodgeNet in the design and development of new products and services, sales strategy, sales presentations, and solution rollout plans.

Sioux Falls, Sd

As a Senior Product Manager, I developed and managed the product line strategy for existing and future products focused upon the companies’ Internet Protocol (IP) Solutions of products. I was responsible for product lifecycle management, which included identifying new product opportunities and enhancements, performing product definition, conducting market and product analysis and managing the product launch process from concept to market launch. Additionally, I was the primary point of contact for new products and product changes in regards to IP-related products and services in which I sought input from existing customers, potential new customers, market-facing departments and the engineering and operations departments. I evaluated the inputs and priorities and determined the appropriate product strategies as part of the overall product planning process.

Sioux Falls, South Dakota Area

As a Software Systems Engineer, I provided analysis, design, programming, testing, debugging and documentation of core system software. Additionally, in conjunction with senior members of the engineering staff, I ensured appropriate development techniques were used and requirements met for each individual project. Core system software includes device drivers, low-level libraries, OS kernels and other system-level software that provided the foundation for the development of application software and services.

Sioux Falls, South Dakota Area

As a Systems Administrator, I provided design, administration, configuration and troubleshooting of software and hardware development environments which included networking support and security monitoring of the environments. Additionally I maintained test labs and numerous production computer systems including management of DNS, Web and Mail servers as well as provided support of the production operating system in the areas of configuration and upgrades.At the same time I participated in third-party hardware and software evaluations and integrations into the production operating systems.

Sioux Falls, South Dakota Area

While Adjunct Professor, I aided in developing and managing the course syllabus materials for the courses taught. Additionally I coordinated courseware and curriculum with the academic department chair, facilitated class instruction and evaluated student performance within both the traditional classroom as well as the hybrid classroom (shared time in-class and online.)Classes Taught: Introduction to Unix, Unix Systems Programming, Introduction to Operating Systems, and Object Oriented Methods.

Master Of Science (Ms), Computer Science - Software Engineering

Bachelor Of Science (Bs), Information Technology

Associate Of Science (As), Business Management