Tom Norstrom Email & Phone Number

Sioux Falls, South Dakota Area

As the Director, Guest Internet Operations, I provide the leadership, vision and management to ensure that the company’s Guest Internet Access solutions are installed and serviced efficiently, effectively, and to the customer’s satisfaction while managing within each projects financial budget. On a daily basis, I work directly with all of the Operation’s.

Sioux Falls, South Dakota Area

I continually combined my consultative skills with a solid understanding of current and emerging networking technologies while I supported the SONIFI Account Managers to qualify opportunities and convert leads into successful engagements all while ensuring customer satisfaction.As well as assisting with the pre-sales technical support of SONIFI Guest.

Sioux Falls, South Dakota Area

As the Sales Engineer, I fostered the sale of LodgeNet products and services by providing technical assistance and consulting services for the lead sales representatives by communicating with the technical staff at hotels, management companies, and brands during the pre-sales phase of the engagement in order to understand the customer’s technology.

Sioux Falls, SD

As a Senior Product Manager, I developed and managed the product line strategy for existing and future products focused upon the companies’ Internet Protocol (IP) Solutions of products. I was responsible for product lifecycle management, which included identifying new product opportunities and enhancements, performing product definition, conducting market.

Sioux Falls, South Dakota Area

As a Software Systems Engineer, I provided analysis, design, programming, testing, debugging and documentation of core system software. Additionally, in conjunction with senior members of the engineering staff, I ensured appropriate development techniques were used and requirements met for each individual project. Core system software includes device.

Sioux Falls, South Dakota Area

As a Systems Administrator, I provided design, administration, configuration and troubleshooting of software and hardware development environments which included networking support and security monitoring of the environments. Additionally I maintained test labs and numerous production computer systems including management of DNS, Web and Mail servers as.

Sioux Falls, South Dakota Area

While Adjunct Professor, I aided in developing and managing the course syllabus materials for the courses taught. Additionally I coordinated courseware and curriculum with the academic department chair, facilitated class instruction and evaluated student performance within both the traditional classroom as well as the hybrid classroom (shared time in-class.

Master Of Science (Ms), Computer Science - Software Engineering

Bachelor Of Science (Bs), Information Technology

Associate Of Science (As), Business Management