Thomas Cabahug Email & Phone Number

Raleigh, Nc, Us

San Francisco, California, Us

San Francisco, California, Us

Engineered a company wide ticketing system using Jira SaaS working cross functionally focusingon traceability and data organization driving faster decision making and cost saving initiatives.Designed a centralized and scalable asset tracking system for over 500 assets reducing, or eliminating, unnecessary maintenance costs resulting in over $30,000 in savings.Ownership over west coast domestic and international shipments, with experience in internationalcustoms, and negotiating savings of 17% through vendor management.Produced and analyzed annual Lab Operations budgets and reduced operational spending $100,000.Project managed three facilities upgrades, procured and processed instrument purchasing, and supported instrument installations increasing R&D capabilities while managing risks and reducing costs 30%.Performed triage, diagnosis, and repair of over 300 pieces of scientific equipment surpassing OKRs,achieving >99% lab uptime, while simultaneously reducing vendor repair times by 3 weeks or more.Performed regular maintenance, including annual preventative maintenance (PM), installation and decommissioning of instruments across brands like Agilent, Thermo, Büchi, Teledyne, Genevac, Hermle, Esco, Hamilton, and more.Authored over 10 SOPs for technicians and end users, providing a database of historical root causes and known repair methods resulting in 10% of tickets to be deflected. Daily tasks include purchasing lab consumables and instruments through purchase orders (PO) or punchout systems in NetSuite, finding alternate suppliers for cost savings and steady supply chain, inventory management of common pull areas, hazardous and biological waste management, and providing level 1 IT support for locked accounts or broken hardware.

San Francisco, California, Us

Performed weekly maintenance, calibration, and repairs on scientific and analytical instruments returning ~6 hours per week back to the scientists.Certified San Mateo in small waste generation management

Coordinated and delivered excellent customer service experience by triaging failures and delegating repair courses to the team of technicians where we achieved faster diagnosis and repair of a DNA sequencer.Lead diagnostician into mechanical, electrical, pneumatic, thermal, microfluidics, and software systems. Lead root cause analysis (RCA), reporting back to R&D and Design team, leading to more than ten engineering change orders (ECO's) and increased mean time before failure (MTBF) over 400%. Mentored on site technicians and directed overseas manufacturing teams increasing reliability and meantime before failure (MTBF) over 200%. Identified errors within, and created, Python scripts maximizing the efficiency of the hardware reducing testing time 30-40%. Built a collaborative, diagnostic focused environment where playing into each other's strengths was the leading cause for our team's success.Accomplished inventory organization to reduce spending 15% while maximizing operational efficiency.Assisted the design and R&D team by building custom module test fixtures, proof of concept prototypes, custom cabling, and tooling.Written and collaborated on over 20 service documents covering Theory of Operations, new technician onboarding, computer (Mac and Windows) application installation/setup/use, hardware/part inspection guidelines and lot number tracking, repair service instructions, user/peer training presentations, best practices, and more. Collaborator in project management of facilities upgrades by creating a defined scope of work, requirements document, review procedures, coordinated internal scheduling, and consulted with contractors.Conducted preliminary screening and in person interviews of prospective technicians and engineers in order to assess a diagnostic mindset, evaluating hands on abilities through a series of tests, and providing insight to cultural fit.

Built cables, submodules, and full assemblies in support of repair and manufacturing of a DNA sequencer. Led rework of subpar modules and assemblies post manufacturing. Performed quality control of hardware and software through levels of Python testing.

Austin, Texas, Us

Certified High Voltage Technician leading diagnosis and repair on Tesla vehicles including Roadster, Model S, Model X, and Model 3 Applied multidisciplinary skills to investigate and identify the root cause of customer concerns (on site and remotely) with correct diagnosis >90% covering NVH, charging, high voltage and low voltage issues, software concerns, and autopilot / driver assistance. Managed customer accounts, spearheaded de-escalation, and enhanced customer satisfaction bydemonstrating effective listening skills to understand and translate concerns and needs into detailed repair steps, reducing repeat visits, increasing customer satisfaction, and increasing productivity of the 12 technician team by 50%.Supported the front of house staff, outside of my technician role, by performing Service Advisor duties including receiving appointments, explaining repairs, updating status, and collecting payments. Created employee schedules and mentored advisors and technicians in their professional development.Point person for complex issues that required cross collaboration with specialists, field service engineers(FSE), and/or tactical response team (TRT).

Austin, Texas, Us

Performing remote diagnosis and over-the-air repairs while diverting minor repairs away from the service center and scheduling our Mobile Technicians.Performing remote diagnosis while in contact with the customer to identify the root cause of their issue. This includes educating the customer of vehicle capabilities and limitations, walking customers through controls and settings to maximize their vehicles range/performance, performing over-the-air repairs including but not limited to firmware updates.If remote repair is not possible, I review vehicle logs to identify next best course of action and set a plan of repair for a service center or mobile technician to follow and preorder parts should replacement become necessary.Review Bay Area West region service center appointments and identify possible appointments that are mobile capable and work with customers to schedule service at their best availability.

National City, Ca, Us

Hyundai Expert Level Technician performing diagnosis and repair to internal combustion, Hybrid, and all Electric vehiclesExperienced use of GDS (Global Diagnostic System) I and IIProvided diagnostic and repair support to rental fleets and Port Performed lead level responsibilities and delegated duties to team of 4 techniciansPerformed engine overhauls to light repairs and maintenanceReviewed Mechanical and Electrical schematics

Hyundai Expert Level Technician performing diagnosis and repair to internal combustion, Hybrid, and all Electric vehiclesExperienced use of GDS (Global Diagnostic System) I and IIProvided diagnostic and repair support to rental fleetsProvided training and mentoring to entry level techniciansPerformed engine overhauls to light repairs and maintenanceReviewed Mechanical and Electrical schematicsPerformed repairs and maintenance to Subaru internal combustion and Hybrid vehicles

Assistant Manager overseeing second location and team of 4 employeesGrew loan base $100,000 while raising sales in 6 monthsFacilitated professional relationships with customers and contractorsTrained incoming employees and created performance reviewsGIA Certified (Gemological Institute of America) in Diamonds Created daily, quarterly, and yearly reportsInvolved with advertising and promotingMaintained safety and security of locations