Tomo Naito Email and Phone Number

• Established the maintenance department from ground up, and developed & implemented SOP to streamline operations and ensure consistency• Provided mentorship to a team of 10+ Installation Field Managers, ensuring meticulous preparation of Installation Proposals and analysis of root causes for on-site issues• Collaborated closely with client managers to effectively handle escalated scenarios• Managed numerous projects across 10 distinct cloud-based portals, facilitating seamless client communication and strategic planning

*Developed and maintained a close business partnership with Lowe’s leadership team to continuously improve service model in NC Market*Worked closely with branch managers to maintain profitable P&L margin*Trained and monitored associates to improve customer service level*Facilitated business meetings with district & store managers to assist in strategic planning and training to increase business volume

*Maintained accurate inventory to track and control internal shrink*Consulted and assisted customers with their kitchen cabinet design and order placement

Ranked 5th in the South Eastern Region in sales as a Flooring Sales Specialist.Netted approximately $900,000 in sales in the fiscal year 2013 - 2014. Consulted and coordinated with installer and customer for their custom in-home installation.Worked well in an individual or team-oriented and pressured sales environment. Establish rapport and communication with commercial customers to capture commercial royalty. Facilitated efficient merchandise ordering with corporate buyers and vendors. Utilized sales reports to identify department strengths and weaknesses to maximize sales potential. Monitored departmental shrink through corporate shrink reduction program.Mentored new associates with product knowledge and sales programs offered by Lowes.

Car sharing is a service that offers the piece-of-mind of the automobile without the up-front costs, hassles, or environmental impacts of private vehicle ownership. Members rent vehicles on an hourly basis for errands or ocassional trips, while relying on other modes of transportation (such as walking, bicycling, using public transit, or carpooling) for their daily commute.When a reservation comes up, the registered member goes out to the car, uses an electronic key fob to access it, and then drives the vehicle as if they owned it. The car tracks the time out, time returned, and miles traveled. The car is then returned to the same spot it was taken from and is available to the member with the next reservation.