Tomohiko Endoh Email and Phone Number
michigan, united states
Tomohiko Endoh's Location
Yokohama, Kanagawa, Japan, Japan
Tomohiko Endoh's Contact Details
Tomohiko Endoh work email
- Valid
- Valid
Tomohiko Endoh personal email
n/a
Tomohiko Endoh phone numbers
About Tomohiko Endoh
Tomohiko Endoh is a Academy Manager for JLR (Jaguar Land Rover) at MSX International.
Tomohiko Endoh Work Experience Details
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Training ManagerMsx International Jan 2015 - PresentTokyo「MSX international K.K」 Training Manager・Supervise training academy for UK premium automotive brand・Respond and communicate to various types of related training activities with UK brand ・Manage and allocate suitable trainers to level of training Curriculum・Control and coordinate Training Agency and Freelancers・Develop or create training contents based on request from clients (Understanding about Concept)・Participate Train The Trainer training in UK and cascade contents to our resource trainers・Budget Planning and Spending Control -
Project ManagerVolvo Car Japan Apr 2012 - Dec 2014Project Manager, Customer Service Dept.・Launch Project Manager for New Customer Service Process(One Hour Stop) in Japan・Visit other markets to learn best practice and how to launch project successfully for Japan market・Train dealer service staff (mix of theoretical and hands-on) by On-site Understanding about What standard of New Service Process and Concept Improve dealer revenue by controlling both Work Bay and Technician Work Efficiency Improve Customer Satisfaction by secure LEAN, 5S and also identify Waste process.
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Regional Aftersales ManagerVolvo Car Japan Apr 2011 - Feb 2012Regional Aftersales Manager, Customer Service Dept.・Regional responsibility for total VCJ Aftersales business area・Improve and recover actions for revenue and parts whole sale in Aftersales area・Train dealer service staff to meet the standard of Volvo aftersales activities (staff competency improvement) Brush up training of customer handing skill for Service Advisors Workshop Management skill training for Service Managers CS Score improvement training・Make action/recovery plan to improve the retention for Shaken/Tenken by right process・Lead dealers for local marketing action to create prospect(conquest) customers in in-active users
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Regional Business ManagerVolvo Car Japan Jan 2009 - Mar 2011Regional Business Manager, Sales Dept.・Regional responsibility for total VCJ business in retail and whole sales area・Ensure achievements in Bonus Volume by Retail Sales and Delivery・Train dealer service staff to meet the standard of Volvo new car sales activities (staff competency improvement) New Car Product and Feature/benefit training Sales skill and process improvement training CS score improvement・Lead dealers local/web/target marketing to create prospect(conquest) customers
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Learning Development ManagerVolvo Car Japan Jan 2007 - Dec 2008・Supervise Volvo brand specific activities of Competence Development for technical but also sales person and aftersales business people.・Provide service training courses and sales seminars for the people who are working for Volvo dealer workshops.・Provide competency development program to support the improvement of skill/knowledge and to bridge the gaps in line with competence analysis for the people who are working for Volvo dealer workshops.・Develop training texts and materials(for Trainers/Trainees/Materials on web).・Deliver training courses/seminars as an instructor about Brand Message and Aftersales Knowledge. ・Manage skill competitions for sales and aftersales people.・Manage and control Ford/PAG Training Center in Toyohashi.・Respond and communicate to various types of related training activities from Volvo Cars Cooperation HQ in Sweden.・Act as a project member to drive CS improvement of Volvo Brand through training activities.・Budget Planning and Spending Control
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Manager, Aftersales TrainingPag Import Jan 2002 - Dec 2006Cross-Brand Manager, Technical and Aftersales Competence Development for Ford/PAG brands(Ford/Jaguar&Land Rover/Volvo)・Supervise Cross-Brand activities of the Technical Competence Development for Volvo but also Ford and Jaguar & Land Rover.・Provide service training courses for the aftersales staff who are working for dealer workshops in Ford/PAG 4 brands.・Provide competency development program to support the improvement of skill/knowledge and to bridge the gaps in line with competence analysis for the aftersales staff who are working for Ford/PAG dealer workshops.・Develop training texts and materials (for Trainers / Trainees/Materials on web).・Deliver training courses as an instructor about Basic Service Skill and Knowledge.・Manage skill competitions for the technicians including aftersales business staff for Ford/PAG 4 brands・Manage and control Ford/PAG training Center in Toyohashi.・Respond and communicate to various types of related training activities from UK(Jaguar & LR), US(Ford) and Sweden(Volvo).・Budget Planning and Spending Control
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Team Leader, Aftersales Training And PublicationsFord Japan Jan 2000 - Dec 2001Ford Japan Limited Group Leader, Technical Publications and Technical Training・Supervise Ford brand specific activities of the Technical and Afersales Competence Development for the service staff in Ford dealers.・Provide technical training courses for the technicians who are working for Ford dealer workshops.・Provide competency development program to support the improvement of skill/knowledge and to bridge the gaps in line with competence analysis for the technicians who are working for Ford dealer workshops.・Deliver training courses as an instructor about Ford Basic Service Skill/Knowledge and Brand Message.・Develop all materials (papers and web) of the technical literatures such as Owner’s Manual, Workshop Manual, Technical Bulletin, Training Materials and Service Information.・Coordinate to support activities for Service Special Tools and Vehicle Diagnostic Tool in Ford dealer workshops. ・Budget Planning and Spending Control
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Publications & Diagnostic Tool SpecialistFord Japan Jul 1996 - Dec 1999・Develop all materials (papers and media supply) of the technical issues such as Owner’s Manual, Workshop Manual, Technical Bulletin, Training Materials and Service Information.・Coordinate to support activities for Service Special Tools and Vehicle Diagnostic Tool in Ford dealer workshops.・Co-working with Mazda team about service publication materials for sister cars (Ford Budge).
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Coordinator, Technical Publications And ToolsDisco Co., Ltd. Sep 1995 - Jul 1996・Develop materials (Papers and media supply) of the technical publications such as instruction, maintenance and operation manual for the customers of the semiconductor machine instructors.・Coordinate to support activities for Special Service Tools and Maintenance Tools for the customers
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Coordinator, Technical Publications And ToolsIsuzu Engineering Co., Ltd Feb 1988 - Sep 1995・Develop all materials (papers) of the technical publications such as Owner’s manual, workshop manual, technical bulletin and service information for Isuzu Dealers・Coordinate to support activities for Service Special Tools and Vehicle Diagnostic Tool for Isuzu dealer workshops
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Pr SalesWorld Pr Co,. Ltd Apr 1986 - Dec 1987・Monitor and provide news clippings to clients・Publish company house magazines and news manuscript for internal TV of the clients・Support to issue news release of the products/cooperate message and provide them to the media・Support activities to invite Press and hold PR events for clients (New Product / Sales Promotions / Media Message)
Frequently Asked Questions about Tomohiko Endoh
What company does Tomohiko Endoh work for?
Tomohiko Endoh works for Msx International
What is Tomohiko Endoh's role at the current company?
Tomohiko Endoh's current role is Academy Manager for JLR (Jaguar Land Rover).
What is Tomohiko Endoh's email address?
Tomohiko Endoh's email address is te****@****e.ne.jp
What is Tomohiko Endoh's direct phone number?
Tomohiko Endoh's direct phone number is +124882*****
Who are Tomohiko Endoh's colleagues?
Tomohiko Endoh's colleagues are Kara Carlino, Natalie H., Rick Hawes, Marco Reali, Melissa Almeida Copoví, Werner Furrer, Caterina Innamorato.
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2ford.com, volvocars.com
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