As the Chief Cloud Server Specialist, I play a critical role in ensuring the seamless operation of the clients' cloud infrastructures. This involves not only overseeing the performance of my team members but also actively collaborating with the sales team to drive new projects. Additionally, I often take the initiative to communicate directly with clients, building strong relationships and ensuring their needs are met. My role encompasses a wide range of responsibilities, all geared towards delivering exceptional service and driving successful outcomes.Main Roles:- Supervise team members to ensure smooth operation and maintenance of customer server environments- Project management on new projects.- Provide technical support to the sales team on new client engagements- Monitor clients' servers' status, ensuring uninterrupted service operations by promptly detecting and resolving critical errors and issues.- Respond to monitoring alarms and technical alerts in a timely manner, diagnosing and troubleshooting technical errors for clients' servers to maintain peak performance.- Handle technical inquiries and requests related to clients' servers, including tasks such as adding IP addresses and subdomains, ensuring smooth and reliable server operations.- Maintain and update clients' servers and the software running on them, ensuring they are up-to-date and operating optimally to meet clients' needs.- Collaborate with the team to create detailed work procedure documents for server specification changes, contributing to process efficiency and effective server management.

As a Cloud Server Specialist, I am dedicated to ensuring seamless server operations and providing top-notch technical assistance to clients. My expertise lies in effectively monitoring clients' servers, promptly addressing technical issues, and delivering exceptional support to ensure optimal service performance.Main Roles:- Monitor clients' servers' status, ensuring uninterrupted service operations by promptly detecting and resolving critical errors and issues.- Respond to monitoring alarms and technical alerts in a timely manner, diagnosing and troubleshooting technical errors for clients' servers to maintain peak performance.- Handle technical inquiries and requests related to clients' servers, including tasks such as adding IP addresses and subdomains, ensuring smooth and reliable server operations.- Maintain and update clients' servers and the software running on them, ensuring they are up-to-date and operating optimally to meet clients' needs.- Collaborate with the team to create detailed work procedure documents for server specification changes, contributing to process efficiency and effective server management.My passion lies in providing exceptional server solutions and technical support to clients, ensuring their utmost satisfaction with our services. I am committed to maintaining superior server performance and delivering outstanding customer service.

This experience provided me with the essential skills in software and web development projects. Through teamwork, communication and initiative I was able to develop my soft and hard skills as a project manager in the IT industry.Main Roles:- Conducted a web promotion project and contributed to raising up revenue of a product that is featured- Managed work tasks and schedule, wrote a wireframe of a website- Planned and proposed a web marketing project- Conducted data analysis of a web serviceKey Achievements:Directed more than 15 web services and manage the development projects of the web services, and handled data analysis of the web services.Although I had merely no previous experience in IT, I was hired by one of the top tech companies in Japan since the HR representative valued my previous experience as a director in a music company. Almost everything I faced in the workplace was new. However, I managed to keep up with other skilled and experienced workers with my will to learn and develop a new career. I learned from others in the office and worked on my self-study at home. I quickly became independent as a project manager and my manager highly appreciated my effort and work, and asked me to change my status from contracted employee to permanent employee.

In this job, I developed my computer operating skills and project management skills. As the highest position in a music production project, I learned a variety of both hard and soft skills.Main Roles:- Directed music labels in the company and established own music label in the company- Produced more than 30 music products and designed artwork for music products- Executed digital distribution- Planned and organized a music eventKey Achievements:Directed over 30 music products and established own music label in the company.Although my role was a director for the company’s music product, I was required to do various works since the company was very small. I did all the works from inventory control to digital distribution in addition to the usual work such as management of all the music labels in the company. The amount of work was above an individual capacity but I was able to handle my duty. Instead of burning out, I even established my own label in the company and directed music albums and released them 11 months in a row.