Management
Merriam, Ks
Adoption Center Assistant ManagerDecember 2012 - March 2013As Adoption Center Assistant Manager, I led a team into the transition of opening a brand-new facility in Merriam, KS and closing an older one while increasing the level of service to humans and animals. • Hired, trained, coached and managed teams in areas of Animal Care, Adoptions, Retail, Reception and customer advocacy• Managed Community Service Workers program • Developed and presented training for staff and volunteers• Worked directly with staff and volunteers to create a professional, compassionate and positive experience for animals and all who visit, call, volunteer and donate• Worked with Operations and Marketing departments to increase adoptions numbers and retail revenue• Worked closely with and collaborated within Great Plains SPCA's life-saving programs as well as the community at large for a cooperative, holistic, innovative, and effective approach to animal welfareManager of Animal CareJanuary 2012 - December 2012Our Animal Care Team provided direct care, meeting physical and emotional needs of all animals, was the first line of customer service for visitors and potential adopters, and carried out medicating and treating minor health issues in all animals.• Hired, trained, coached and managed Animal Care Team in eight animal holding areas across two buildings• Streamlined and updated processes and procedures• Established and managed Community Service Workers program• Created and updated over 40 Standard Operating Procedures for staff and volunteers• Recruited, coached, and supervised volunteers• Established and maintained staff and volunteer communication via specific Facebook Groups• Created strategy and communications for the ASPCA Rachael Ray $100K Challenge, resulting in 958 lives saved over 90 days