Tomos Parry Email & Phone Number

Nationwide

Colwyn Bay

Making it easier for dealers to sell vehicles and consumers to buy vehicles.Looking after accounts in Northern Ireland, Scotland, Lake District and Newcastle-upon-Tyne areas

Chester, United Kingdom

Managing existing commercial partnerships

Chester, United Kingdom

Chowley

Leading a team of Account Executives to research and contact companies for wejo to sell connected car data to

Chester, United Kingdom

• Lead coach and motivate a team of up to 15 call centre agents to ensure high performance within the team. Maintain high QA performance and supporting them to achieve 100% call quality. • Helped to create the current QA call monitoring score sheets• Manage agents in relation to absence, performance and coaching • Develop training for agents including personal development plans• Chair weekly operational meetings to allow the service of best practise to take place. • Collaborative working with other Team managers to share best practice and use each other’s skills and knowledge to learn and develop.• Use of IT skills including Microsoft office, Excel, Word and online databases to high standard for MI purposes to coach and develop agents.• Use business MI resources to engage in the analysis of data produced by the company. This then helps form structured feedback session on either a 1-1 basis or in team meetings.• Conduct structured investigations to ensure accurate and fair delivery for punishable offences. That may result in formal meetings including, capability hearings, disciplinary and probation hearings. • Coached 2 agent for promotions within the business. One as another team leader and the other as a senior

Llandudno North Wales