Tomoyo Kriz Email & Phone Number

Tokyo

•Supervised daily operations -Arranging and monitoring shipments -Customer service, problem solving, customer escalations and claims resolution -Regulatory oversight and governmental compliance -Invoicing and bill collections •Managed sales and operations for both existing and new customer accounts•Performed daily cost analysis of ocean, air, trucking and warehousing prices to provide customers with updated quotations •Trained new employees

Chicago, Il

•Managed international sales operations for 40 international corporate accounts•Received Customer Service Award from company president (2016)•Oversaw daily operational arrangements of international freight forwarding •Monitored daily progress reports of international freight for import and export •Managed pricing and cost analysis for international clients •Developed new business and directed support staff•In charge of key liaison affairs involving corporate clients, mostly Japanese enterprises

Tokyo, Japan

•Managed pharmaceutical/chemical company sales operations •Oversaw daily operational arrangements export/import freight forwarding •Managed pricing and cost analysis for corporate clients •Developed new business and directed support staff•Responded to client complaints •Provided rate quotations to customers•Arranged export freight – making bookings, issuing Air Waybill and billing invoices •Prepared presentation materials