Creating support documentation for enterprise SDLC artifacts.

Created easy to use and understand assembly instructions for medical device manufacturing company using Word and Adobe. Partnered with engineers and operations personnel to gather information on processes and best practices.

Created interactive e-learning modules for training network operations personnel in using troubleshooting and provisioning software applications for telecommunications company. Used Articulate Storyline 2 and Captivate to create modules, including quizzes and saved them as SCORM files for upload to the corporate LMS.

Created easy-to-understand manufacturing process documentation for the production of filters. Used Word and PowerPoint.

Writing/editing security procedures for compliance with Sarbanes-Oxley. Creating learning modules for use in corporate LMS using Captivate.

Contract position writing procedures for security team, including badge production for employees, contractors and guests, and burglar and fire alarm procedures.

Technical Writing – Wrote and edited references guides for a mainframe credit card system for issuing cards and managing customer transactions. Wrote and edited installation and operations guides for university credit card/ATM/debit card systems linked to student ID cards. Used Word, Visio, and Excel.

Communications – Managed, edited, and published daily news articles to three different corporate intranet sites. Edited, published, and managed forms, web pages, and other files in the internet management system. Used InDesign, Adobe Professional, Word, and Excel.

Wrote and edited bi-weekly newsletter covering topics for PMs in various lines of business, edited and created project templates, collaborated on team communications efforts, maintained a website focused on project manager initiatives in SharePoint.

Technical Writing - Created WBTs using Captivate. Ran training status reports. Edited conversion website web pages using HTML.

Wrote and edited system installation guides and peripheral documentation for an international test services company.

Training/Curriculum Management - Managed, maintained, and troubleshot curriculum items and employee learning status in the Plateau learning management system (LMS). Ran training status reports. Edited conversion website web pages using HTML. Loaded software and tested training laptops. Documented login and installation procedures. Performed technical support for employee learners with the LMS.

Technical Writing - Wrote, edited, and designed operations support documentation for a pharmacy enterprise system., including back office, POS, data center, and peripheral applications using Microsoft Word. The documentation was geared toward both end-users and technical support personnel. Developed documentation plan using ITIL guidelines. Interviewed subject matter experts to research content.

Documentation Management - Managed, maintained, and organized a database for training department deliverables in Microsoft Excel in association with a major system conversion and reported on status of training to agents in the field. Created quick reference guides using Microsoft Word and Adobe Acrobat.

Curriculum Management - Managed and maintained curriculum items for FDA compliance training for employees in the learning management system (LMS) Saba.

Technical Writing - Wrote, managed, and published training collateral materials for product training for the worldwide corporate employees using Microsoft Word and Adobe Acrobat. Interviewed subject matter experts to research content.

Demonstrated and sold Rosetta Stone language learning software in a variety of languages to customers in a retail setting.

Wrote installation/deployment manuals for technicians converting retail registers, workstations, and servers from Window NT to Windows XP using MS-Word. Maintained knowledge base for common issues for help desk using HTML. Interviewed subject matter experts to research content.

Wrote and edited documentation for IT controls to comply with Sarbanes-Oxley. Worked with principal process control owners on each area to be documented. Created flow charts in Visio, spreadsheets in Excel, and process narratives in MS-Word. Interviewed subject matter experts to research content.

Lawson Software Technical Writing - Wrote and edited user and installation guides for a suite of supply chain management software applications. The suite applications included surgical instrument management, receiving and delivery, and a par and cycle counting. The documents were written in Epic Editor and managed in Documentum.

Technical Writing - Wrote and edited knowledge base articles for several graphics software applications in MS-Word. Wrote, designed, and edited tutorials for users of the graphics software applications in FrameMaker.

Best BuyDesigned online tutorials for several retail point-of-sale applications. Researched, wrote and edited all procedures and graphics for the system. Best BuyDesigned online help system for several retail point-of-sale applications and construction management system. Researched, wrote and edited all procedures and graphics for the system. MinntechDesigned a master online help system for a dialyzer reprocessing system using RoboHelp, including context-sensitive help for each field and control in the application. Also designed a user guide in connection with the help system. Researched, wrote and edited all procedures graphics for the system. Target CorporationWrote, edited, and created flow diagrams for business case scenarios for a re-design of several credit card applications using MS-Word. ValueRxResearched, wrote, edited and designed user documentation for various pharmacy benefit management applications. Interviewed users and developers and performed documentation usability testing. Interviewed users for initial research of user documentation and for documentation usability tests.

Designed screen layout for online help document and created all topics and jumps in RoboHelp. Project consisted of taking paper documentation and moving it online. Planned and compiled help files using RoboHelp in six European languages for a client selling its system internationally. Researched, wrote and edited procedures and laid out pages for updated version of users manual for a uroflowmetry system, including hardware and software. The document was written in MS-Word and laid out in PageMaker. Researched and edited procedures, then laid out pages for updated version of users manual for an impotence detection device including the procedure for both software and hardware. Developed manual index and was responsible for ongoing revisions. The document was developed in PageMaker. Edited and laid out a manual for a tablet counting machine converting the layout from WordPerfect 6.0 to FrameMaker. Developed manual index and extensive cross-references. Planned, wrote and edited manuals for six different models of headspace analyzers, including hardware and software procedures. Developed manual indexes and extensive cross-references.

Designed, wrote, indexed and created graphics for a manual for an IBM compatible PC. Consulted with engineers to plan organization and layout. Researched and wrote the BIOS setup procedure instructions. Wrote and edited a manual for PC motherboard. Designed a portion of the graphics. Researched and wrote the BIOS setup procedure instructions. Planned, designed, researched and wrote a manual for a handscanner. Created screen captures for the manual and maintained quality assurance for the developer. Included instructions on how to use the embedded software. Wrote, planned, designed and created graphics for notebook PC manual. Researched and wrote the setup procedure instructions. Researched, wrote, designed and created graphics for a manual on a remote PC CPU unit. Managed a group of technical writers.

Administered initial language level testing for incoming students to determine oral proficiency in English. Managed teachers and matched teachers to appropriate classes. Interviewed all incoming teachers. Taught up to three hours daily.