Led enterprise-wide process improvement initiatives for service desk and supply chain functions. ViaPath is a large technology company providing telecommunications services and tablets that provide video-messaging, educational, and entertainment content. Implemented company-wide inventory control processes and technologies at the company production facility, main warehouse, and hundreds of customer sites containing the company’s infrastructure and leased tablets. Managed relationships with domestic and overseas suppliers.

Strategic Planner, NAVSUP IT Roadmap Lead a team of business analysts, architects, and graphic designers that provide Naval Supply Systems Command with a roadmap that communicates the planned transition of its mission-critical capabilities to new digital solutions being implemented across the Department of Navy (DoN) enterprise. Provide Strategic Planning, Communications, Budgeting, and Enterprise Risk Management support to assist NAVSUP in the management of risks to its mission, tasks, and functions posed by these DoN-wide modernization initiatives. Develop executive visuals that allow NAVSUP leadership to engage early with stakeholders across the DoN and inform timely investments in programs being championed by OPNAV, operational forces and multiple Navy Systems Commands. Program Manager, USMC Zero-Based Review Program Manager of an independent assessment of the global USMC Information Technology workforce within eight regional IT service centers and select Headquarters Marine Corps (HQMC) organizations. The teams reviewed supporting tools and technologies; the current state of manning levels, workload, and skills; and IT process maturity. Over 60,000 data points were recorded from the analysis of 1,194 position descriptions and 6,211 personnel billets and 1,124 hours of interviews with 1,297 Marine Corps personnel were performed. The team provided recommendations regarding a target future state and developed a roadmap to address gaps and achieve the future state.The Independent analysis provided information needed by HQMC C4 leadership to make decisions on the efficient and effective organization and size of the USMC IT workforce as well as specific actions to improve enterprise-wide IT governance, technology and processes. The Vintun Roadmap was endorsed at the highest levels of the Marine Corps, including the Assistant Commandant and Deputy Commandant for Information, and became the basis for a detailed Marine Corps-wide implementation plan

Department of Navy/Assistant Secretary of the Navy for Research Development and Acquisition (ASN/RDA) Led a professional services support contract providing policy analysis, budget/data analysis, communications, requirements management and office administration to the Director, Acquisition Career Management (DACM).

Account Manager/Communications Director - Commonwealth of PennsylvaniaAccount Manager of the Data Powerhouse, a state-of-the-art facility that provides secure data processing services to commonwealth agencies. The data powerhouse manages mainframe and server operations, monitors the wide area network and provides key service desk, technical support and disaster recovery services for many of the commonwealth's mission-critical applications. Led operations and client relationship for the $90M per year contract.Communications Director of Pennsylvania Compute Services (PACS), a 10-year contract aimed at hosting and operating what is expected to be one of the largest secure, cloud-based, on-demand IT computing implementations by a U.S. state government. Shored up urgent tactical communications providing Commonwealth agencies with guidance on how to transition from their current computing environments into the new PACS architecture. Developed and oversaw implementation of the PACS Internal and External Communications Plans.Practice Director, Unisys Federal SystemsResponsible for delivery and surfacing/developing new opportunities to serve Department of State with full portfolio of Unisys services and products.

Bid Program Manager for a SDVOSB firm in the Veterans Affairs T4 Program. Served as Sr. Director of Business Development.Host Hotels & Resorts (subcontracted to Alligār, a Business Technology Consulting firm): Provided ITSM consulting to executives. Developed a roadmap to bridge current Service Desk practices to best practices in ITIL, ISO 20K and COBIT. Developed strategies, plans and designs for reengineering processes, organization and tools. General Program Manager of the Central Service Strategy, Planning and Management (CSSPM) Task Order, a 30+ million dollar program providing CIO-level PMO support to the Department of State, Bureau of Consular Affairs, Consular Systems and Technologies Directorate.Deloitte Consulting, LLP: Implemented the PMO for the Human Capital Practice, providing practice-wide standards, guides, and tools for the management of multiple programs across DHS.

Led field operations for a diverse 8(a) government contractor providing IT services. Ensured flawless delivery and high customer satisfaction among broad array of programs at the Department of State, Justice, and Treasury. Aggregated budget and forecast across all contracts and prepared monthly reports for C-level executives. Collaborated with Human Resources manager to Re-engineer guidelines for performance assessments and trained program managers on the implementation of a new performance evaluation system.

Developed strategy of the State and Local practice of the Government Solutions office. Formed partnerships with other firms to integrate D&B’s business data into tax administration, discovery and collections processes and systems at various state and local revenue agencies. Provided thought leadership in the application of D&B’s data and scores in risk-based management of delinquent debt in order to improve Days Sales Outstanding (DSO). Designed and led pilot programs with state and local tax and revenue agencies. Developed innovative, effective sales presentations that effectively demonstrated how D&B data could be systematically used to bring about breakthrough improvements in federal, state and local agency’s mission-critical operations. Achieved Distinguished rating on Individual Performance Goals for six consecutive quarters on Project Revenue Growth metric, exceeding 110% of target. Recognized “Top Performer,” for 2005.

Hand-picked by Senior Vice President for transfer to New York City office after six months with company to implement Repair Department. Developed Senior Vice President’s expansion plan, promoted and negotiated it with senior executives in Los Angeles and Tokyo branches. Oversaw expansion of operations from one vendor shipping $60,000 of repaired parts a month to Japan to 54 vendors shipping over $12 million per month. Negotiated new repair/overhaul agreements with both new and existing vendors. Formed a PMO to manage operations of an international staff that expedited the repair in the United States of foreign owned aircraft engines, electronic systems, and airframes. Introduced vertical supply chain integration to repair operations and increased efficiencies in shipping turn-times. Resulting operations in New York office reduced inventory re-order points resulting in annually over $150 M in savings to airline clients. Recruited, trained, and supervised Repair Operations staff. Developed formal on-the-job training procedures and a new-hire performance evaluation system.

Maintained and repaired state-of-the-art receivers, transmitters, integrated avionics and weapons systems for fighter aircraft. Supervised eight technicians. Honor Graduate, Electronic Warfare Systems Specialist Course (1048 hours), April 1987. As student leader, conducted drill, supervised barracks details, and counseled new-arrivals. Distinguished Graduate, Noncommissioned Officer Preparatory Course, March, 1989