As the Lead Technology Strategist at Tencent Cloud, I have driven the adoption of transformative solutions like AI, live commerce, super apps, palm pay, and gaming, enabling industries to thrive in an ever-evolving landscape.Major accomplishments:- Developing Go-to-Market Strategies: Crafted and executed strategies to drive the adoption of Tencent Cloud's technologies, empowering businesses with innovative, scalable solutions.- Driving Innovation: Leveraged market insights to introduce disruptive solutions that address industry pain points and unlock new opportunities, showcasing their potential to transform industries and public systems.- Ensuring Seamless Execution: Leveraged business acumen and deep technical expertise to ensure seamless implementation, helping organizations achieve goals efficiently and deliver measurable impact.

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As a senior cloud solution architect for Strategic Global Accounts in the Latin American region, Tom provided expert guidance and leadership in designing enterprise cloud architectures and conducting proof-of-concepts (POCs) with a specific focus on Azure Infrastructure, App Modernization, and DevOps scenarios. His responsibilities include delivering technical expertise in the local language and ensuring seamless implementation for local subsidiaries.During his last two years at Microsoft, Tom was spearheading a monumental project, overseeing one of the largest SAP deployments on Azure for a multinational drink and brewing company. This global SAP initiative entails deploying the system across multiple regions, managing various environments, and implementing a robust disaster recovery strategy. Notably, this high-profile project consumed over $3 million in Azure resources within the first year, while also garnering exceptional customer satisfaction and subsequently leading to numerous additional engagements.Throughout his career at Microsoft, Tom has directly collaborated with renowned organizations such as Thomson Reuters, EY, Walmart, Cargill, McDonald's, Coca-Cola, AB-InBev, Deloitte, and Applied Materials, among others. His extensive experience encompasses diverse industry segments, enabling him to provide tailored solutions and effectively contribute to the success of each project. Responsibilities:- Full ownership of Azure technical customer engagements, including overseeing architectural design sessions, specific implementation projects, and proofs of concepts. - Lead infrastructure assessment for performance and total cost of ownership analyzes. - Accelerate consumption in high potential customers.- Provide technical enablement and transfer of knowledge through hackathons, workshops, and demos;- Interfacing with internal teams to validate and overcome technical challenges.- Learn, self-educate and share trends technologies.

Decided to join Rackspace to become dedicated solutions engineer to newly created Latin America market division providing in-language technical expertise and key member of go-to-market initiatives and market penetration, as well channel strategy and marketing activities in the region. By April 2015, Rackspace LATAM was already a $50 million dollar business division with more than 130 individual contributors and dedicated Mexico office; During my time at Rackspace I also won multiple individual awards as Top-Performer and team member. Responsibilities:- Resolve high complex pre-sales technical problems and customize configurations in order to meet customer's business and technical requirements.- Present advanced technical concepts in a clear manner to technical and non-technical customers alike through demos and proposals.- Typically handles complex configurations plus associated services, with minimal to no supervision.- Supporting account management teams to craft proposals and account reviews for customers.- Makes recommendations on architectures, platforms and vendor’s best-practices.- Provide training to sales and support staff for new products and releases.- Mentor and assist developing junior personnel in above duties.- Stay on top of industry trends and devise enhancements for Rackspace products and services.- Participation in SE forums, products management releases, marketing events and channel enablement.

Acision (acquired by Mavenir) was world leader in mobile data with 1600 employees and customers include eight out of the top 10 global mobile operators. Ranked number #1 in SMS with 35% market share.Leading one of largest project with a proactive support for telco Sprint for updating software and firmware versions for their entire production environment across multiple datacenters. This project was completed successfully in 9 months with 72 maintenance windows, hundreds of updates and ZERO unexpected outages and a great customer satisfaction.

Responsible for performing 1st & 2nd line support, deployment and solutions engineering activities related to text messaging platforms for North-American Telcos. Working directly to solve problems and assisting customers with dedication and always respecting SLAs, deadlines, budget and quality. Also, contributing to ensure customer satisfaction and goals. Identifying product/process improvements and providing feedback for development and product managers.Also, while working directly with T-Mobile in Seattle, providing local support, training and solving high-priority issues. And in three months I was able to overcome technical blockers and improve in 80% our critical issues and create a great customer satisfaction.

Sun Campus Ambassadors (CA) aimed to disclose the Sun’ technologies in enterprise events, open-source congress, user groups meeting and colleges. Worked with pre-sales and consultancy teams in some projects, like solution analyze, technical presentations and customer training.Experienced with most of the wide Sun Microsystems’s technologies like Java, Netbeans, Solaris, virtualization solutions, clustering and hardware architecture strategies.Led many courses, training and presentations for customers and students in many events, having accumulated more than 300+ attendees.Awarded employee in 2009 during JavaOne 2009 in San Francisco/CA as: - 3rd Best CA in the World. - Best Latin American CA; - Best Brazil CA;Very proud to be part of Sun Microsystems during these years, those were very important to build a successfully career.

Perform testing in software and tools using usability techniques. Generate reports, provide user testing to evaluate interfaces using heuristics. Search for new methodologies to apply in testing and generating articles.