Tom Pham Email & Phone Number

San Diego, CA, US

Santa Clara, CA, US

Lead the development and execution of division-wide strategic plan of recordEstablish commercialization, digital strategy and portfolio management office responsible for execution of enterprise strategiesUnify marketing operations and content teams to enable market and workflow focused go-to-customer programsBuild and evolve strategic partnership program.

Santa Clara, CA, US

Represented VP/GM of Cell Analysis Division in end-to-end integration strategy to deliver sources of value for businessEstablished local leadership and effective relationships between Agilent and acquired companiesPartnered with cross-functional M&A staff to exceed planned business performance targets

Santa Clara, CA, US

Championed global team responsible for business transformations, digital analytics, content strategy, customer community, and product managementDelivered industry leading end-to-end service experience across customer journeyOwned division marketing budget and established digital marketing best practice for inbound and outbound programsAccelerated.

Santa Clara, CA, US

Developed and deployed holistic eBusiness strategy and operational plan for services divisionIdentified opportunity and secured funding for eCommerce and Customer Community programsRepresented business in IT and Digital Channel partnership to secure investment plan of recordGraduate of Agilent Emerging Leaders Program - Class of 2015

Santa Clara, CA, US

Ownership of On Demand Services program portfolio - time & materials repair, preventive maintenance, repair parts, and self-maintainer support strategyResponsible for new market entry strategy; obtained value chain alignment to address local customer needsOversaw onboarding and coaching of new product managers across services marketing team

Santa Clara, CA, US

Management of instrument services business portfolio - contract repair, installation & familiarization, customer education, and software support portfolioImplemented regional product development framework, resulting in new product introductions in all major territoriesExecuted services M&A through platform migration, portfolio rationalization, and pricing.

Santa Clara, CA, US

Applied Six Sigma principles to lead implementation of an optimized process for software licensingInterfaced with product managers across company to manage integrated solution unit roadmapDeployed Adobe Captivate to enable computer-based training modules for field delivery organizationReceived Agilent Six Sigma Black Belt

Coordinated primary research for technology clients by facilitating focus groupsDesigned, distributed, and analyzed marketing surveys to evaluate customer satisfaction and interest levels for new product offeringsRevamped client marketing strategy to rebrand company image and increase awareness among customers

Livermore, CA, US

Developed and standardized laboratory’s intellectual property portfolio evaluation lifecycleAuthored business plan with team of inventors; responsible for marketing plan, channel strategy and financial analysis Managed contract negotiations with market research vendors resulting in site-wide cost savings

Abbott Park, Illinois, US

Implemented operational improvements in the production of Cell-Dyn calibration standards, increasing productivity and reducing raw material costsTrained all new technical staff members on Cell-Dyn hardware and software systems Led laboratory safety team to ensure production site exceeded OSHA requirements

Mba, Marketing

B.A., Molecular Cell Biology