Tom Pickering Email & Phone Number

Portland, Oregon, United States

-District VoIP administrator, configuring VoIP systems, analog systems and the necessary interconnects-Work to configure, implement, repair and maintain network, network systems, computer systems and information systems infrastructure including wiring closets, switches, routers, uninterrupted (backup) power supplies and servers throughout the district-Provide network, network systems, computer systems, information systems, server, VoIP system and top-tier client computer technical support for all district locations-Maintain district network, computer and information systems security policies and procedures-Assist Network Administrator in supporting VLAN, LAN, SAN and WAN (wide-area-network) connectivity and services with MESD and iNet/IRNE personnel and district technology personnel-Assist Systems Administrator in supporting Directory, backup, curriculum and all other computer and information systems-Assist in maintaining inventories of technology hardware and software in accordance with district and Technology Department policies and practices-Provide network and computer systems technical support to DDSD Help Desk personnel as needed-Work to support the implementation, maintenance and upgrades to the DDSD wireless network(s) to ensure uninterrupted and appropriate use by staff and students at all DDSD locations

Portland, Oregon Area

First Tier technology support for David Douglas High School including computer and peripherals.Work directly with District IT team.Setup/image/deploy Windows, Mac OS, iOS & Chrome OS devices.Troubleshoot hardware & software issues with David Douglas High School users over telephone, email and in-person.Use provided remote tools for software distribution, and remote administrationUse a ticketing system to log and track all tickets.Troubleshoot and resolve basic networking, and WiFi issues.Stay current with system information, changes, and updates.

Confer with teachers and other colleagues to plan day-to-day routines, programs, review data and complete special projectsMaintain student attendance reporting system and confers with parents regarding student attendanceGuide individual and small groups in educational, creative and structured play and social activities; assist with class work and assignments by collecting data during student activities in the classroom and other locationsPerform instructional support tasks such as preparing worksheets, art supplies and other items, creating and posting bulletin boardsEnsure the safety of children in the school environment and monitor building and classroom equipment

Honolulu, Hi

Servicing phone and email inquiries from members, employer groups & healthcare providers.Investigating eligibility and billing discrepancies for members and employer groups.Time-sensitive enrollment processing using command-driven & web-based databases.Resolving complex enrollment & billing cases.Coaching new and existing team members on software, procedures and phone servicing.Providing live assistance to walk-in office associates.Managing department's public-facing email inbox.Writing training materials.Gathering and analyzing daily servicing data to identify process improvements.

Honolulu, Hi

Servicing phone and email inquiries from members, employer groups & healthcare providers.Investigating eligibility and billing discrepancies for members and employer groups.Time-sensitive enrollment processing using command-driven & web-based databases.

Honolulu, Hi

Investigating discrepancies and technical issues with electronic enrollment systems.Processing member enrollments using command-driven & web-based databases.Resolving inquiries and eligibility discrepancies for employer groups.

Telford, United Kingdom

Processed financial data through in-house database software, Microsoft Excel and SQL programming.Worked with small team to identify issues and improve efficiency of systems and processes.Worked with and trained new team members in specific systems and processes.

Master Of Arts (M.A.), Religion/Religious Studies

Activities and Societies: Chaplaincy Center volunteer, Christian Fellowship society

Bachelor Of Arts (B.A.), Religion/Religious Studies, 2:1

Activities and Societies: Chaplaincy Center volunteer, Christian Fellowship society