Tom Pinnock Email & Phone Number

Papworth Everard, Gb

London, England, United Kingdom

Working alongside the other members of the EMEA team, I meet with both prospects and existing clients to design solutions that showcase the best features and highlight the enormous value in leveraging the Nuvolo Connected Workplace. Nuvolo is an Integrated Workplace Management Solution (IWMS) built on ServiceNow.

Papworth Everard, Cambridgeshire

London, England, United Kingdom

Comfortable in a board room or a plant room, I enjoy working with internal and external clients alike to capture requirements and find the best technical solutions amongst our primarily homegrown technology stack, culminating in our best-in-class analytics offerings.More broadly, I support our Solutions Development Managers with their associated regions and business units and our Global Local Platform Lead with technical product conversations.I facilitate advanced technical discussions, asking and sometimes answering the question, "What's next?", for our industry, the client, and our business. Discuss and capture requirements for system-to-system integrations, project transitions and business change. I’m not an advocate for change ‘for the sake of change’, but more for the benefit and value that change can bring to an individual, role, team, or the whole organisation.I’ve also been asked to act as business analyst and requirements translator on large internal system transition projects.I'm very keen on data and analytics assuming it's for a purpose. Scraping the rust off data in an industry filled with poor quality information to help streamline transitions and support better systems use – building to improved operational and management success.Alongside my role in Solutions, I am currently on part-time secondment to the enterprise product team as a Product Owner. I am responsible for identifying and refining epics, use cases and user stories (Jira) for the delivery of a new global platform for the use of the whole of our GWS business. In this role, I meet regularly with the Product Managers involved in my scope areas, as well as discussions with the development team to help in their understanding of user stories and the need for development and change.

Results-driven Product Manager with a proven track record of delivering innovative CAFM solutions. Experienced in leading cross-functional teams, managing complex projects, and fostering strong client relationships. Skilled in requirements gathering, development, testing, training, and integration of CAFM systems.Key accomplishments include:Successfully led a major project to integrate CAFM services into a TFM model.Developed and implemented workflow processes and mobile applications to enhance user experience.Oversaw integrations with other systems and implemented an API-driven solution for real-time supply chain updates.Achieved PAS1192-3:2014 accreditation for BAM FM.Leveraged Microsoft 365 services to enhance systems offerings and improve efficiency.Actively participated in the Young BAM Board, fostering a network of younger staff.

Elstow, Bedfordshire

Management of all IT related things - including change control, hardware, management of CRM, accounting and all other software solutions, as well as SQL database administration.

Upminster, Greater London, United Kingdom

Primarily analysis and delivery of complex Payment Mechanism (PayMech) solutions for a variety of clients. As well as software solutions consultancy, business analysis and requirements capture ranging from simple everyday processes through to advanced financial requirements.

Upminster, Essex

After moving from the fast paced world of Project and Operational Implementation, I am now working as a Product Management focussed Business Analyst for FSI. Working with the Company Product Manager to define the roadmap, exploring new options for integration and broad-spectrum research into areas requiring further development, like BIM, property management, asset and PPM maintenance regimes, IoT and sensor driven works initiation.Key responsibilities in this role include requirements capture, liaising with the development team regarding the shape of a piece of development work, specifying requirements and offering strategic/specialist knowledge consultancy to our client base.I have been acting in more of a Technical Consultancy capacity; analysing the requirements of and developing calculation engines for Payment Mechanism Systems delivered through core Concept Evolution and associated business consultancy related to this.

Upminster, Essex

Working closely with large and smaller clients to deliver a range of projects and services. Primarily scoping, designing and implementing solutions based on the web-based Concept range of CAFM software and the FSI GO workforce mobility offering. As well as Crystal Report writing, SQL and other related consultancy services. More recently taken responsibility as the finance champion for the operations department. Also running small-medium sized projects from scope to go live.

Upminster, Essex

Training both clients and internal staff on the FSI Concept suite of Facilities Management Software and Crystal Reports. Management of the Citrix based training environment and 96 training SQL databases. This role also involves Crystal and Concept report writing - as well as the update and creation of both standard and bespoke training material. In the past two years I have created and delivered training packages for several blue chip organisations. Additional responsibilities involve assisting the Support desk and visiting clients to address training requirements and technical queries. Assisting the operations/consultancy team as and when required - providing report writing, SQL and product knowledge.

Investigating and diagnosing client-reported problems with a windows application and two web based applications, dealing with user queries over the phone, providing internal support to salesmen and consultants, logging and updating calls in a bespoke helpdesk system, managing calls and client expectations, writing and editing Crystal Reports (CR XI) and software system administration.

Teaching peers, undergraduates and postgraduates how to use the adobe suite of design software.Helping on open day, giving tours of the university to prospective and new students.Setting up computer and projector equipment before presentations

Msc, Computing & Information Systems

Ba (Hons), Journalism; English Literature, Upper Second Class Honours (2:1)