Tom Durand Email & Phone Number

As a dedicated Functional Consultant specializing in Microsoft Dynamics 365 Customer Engagement, I bring a wealth of experience in digital marketing applications, particularly Customer Insights, Journeys, Data and ClickDimensions. My educational background, including a Master’s in International Marketing and Business Development, equips me with a strong foundation in market research, analytics, and brand management.Currently, I am enhancing my expertise in D365 marketing applications, where I focus on creating seamless customer experiences and leveraging data-driven insights to optimize marketing strategies. My role has involved designing and delivering training sessions, managing data migration, application's tickets management and providing Go-Live support to ensure successful implementation of D365 projects.With a proven track record in project management, I have successfully overseen the integration of D365 solutions across various sectors, ensuring that client requirements are met through careful planning and execution. I am proficient in tools such as Power BI, Power Automate and Power Apps, allowing me to create tailored solutions that enhance operational efficiency.Fluent in French and proficient in English and Portuguese, I thrive in multicultural environments and enjoy collaborating with diverse teams. My adventurous spirit and curiosity drive me to continually learn and adapt in the ever-evolving landscape of digital marketing and technology.Let's connect to explore how I can help your organization leverage the full potential of D365 marketing applications and achieve its business goals.