Tom Kline βπ Email and Phone Number
Tom Kline βπ work email
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Tom Kline βπ personal email
Tom Kline βπ phone numbers
TOM KLINE is a third generation βcar guyβ and former dealership owner with more than thirty years of experience. Kline is the Lead Consultant & Founder of Better Vantage Point, a specialty consulting firm focused on protecting and safeguarding dealers by employing targeted risk transference, regulatory compliance, and risk mitigation techniques. Additionally, Kline works with both tech and start-up companies and routinely provides expert witness testimony to defend dealerships against lawsuits. Klineβs writing and ideas have been featured in multiple prominent national publications, such as the Wall Street Journal and Automotive News. Kline works with both publicly-held and private dealerships, routinely speaks at national conferences and 20 Groups, and frequently presents webinars on current events. Tom has received various trade group endorsements and is a sought after podcast guest.βTomβs experience and knowledge from the retail side will guide you not onlyto be the most compliant operator, but also to do better business, sleep betterat night, protect your assets, and help you keep the money you make.βBRAD MOWRY, OwnerAutoGiantsβUp until I met Tom Kline, I would triage every situation into three categories; the right way, the wrong way, and the way we had always done it. This was time consuming and I still may not have selected the best option. Thanks to Tomβs risk mitigation perspective we only select the proper choice to ensure we are protected, and we have valuable peace of mind with all of our insurance demands. Tomβs ongoing training and relevant advice have both proven to keep us on the best path to guarantee our doors remain open.βRYAN SODIKOFF, General Manager & PresidentSteven AutomotiveβIβve worked with Tom Kline on compliance issues for quite some time. As a former car dealer, he brings a refreshing perspective to the rules we must follow in our business. In addition, he has a wealth of knowledge in risk management and brings that talent to the table.βMIKE UFFNER, PresidentAutoTeam DelawareKline has developed easy-to-use compliance solutions that demonstrate on-going efforts by dealerships to effectively comply with federal, state and local industry regulations. Other Representative Clients:Holiday RV Superstores (NASDAQ), Portfolio Recovery Associates (NASDAQ, PRAA), Marriott & Embassy Suites Hotels, etc.
Better Vantage Point
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Published Author: Tuck The Octopus: A Better Vantage Point For Dealership Risk And ComplianceBetter Vantage Point Aug 2024 - PresentRunning a successful professional dealership is complex, complicated, and perpetual!Keeping operations running profitably, securely, and legally can feel like trying to tuck an octopus into bed at night while the tentacles keep flopping all over the place!Tuck The Octopus will show you how to build a compliance program successfully and flag the important types of risks to consider to safeguard your stores. As regulatory enforcement and lawsuits against dealerships increase, owners are feeling pressure ratchet up, and they understand the increased need for administrative and compliance excellence. Companies appreciate now more than ever a governance, risk, and compliance program is necessary to protect their assets. With Tuck The Octopus, the author, Thomas P. Kline has created a compendium of essays written and guided by his 30+ years of real world wisdom in retail automotive. Tuck The Octopus will serve as a βprimerβ to shift and change your thinking as it relates to how to run your dealership.Hereβs a partial list of topics which Kline discusses:β’ Risk mitigation and risk managementβ’ Starting a compliance programβ’ Consumer protection rules and regulationsβ’ Enterprise risk and your exposures β’ Corporate governanceβ’ Regulatory authorities and how they function (i.e. FTC, CFPB, Attorneys General)β’ New compliance definition and paradigmβ’ F&I menusβ’ Astroturfingβ’ Dealership insurance β’ Gramm Leach Bliley Act (GLBA) β’ Satisfying customers and concluding their complaintsβ’ Prohibited practicesβ’ Emotional intelligenceβ’ Regulatory fines against dealershipsβ’ Total cost of risk (TCOR), and β’ Compliance monitoringβTomβs experience and knowledge from the retail side will guide you not onlyto be the most compliant operator, but also to do better business, sleep betterat night, protect your assets, and help you keep the money you make.βBRAD MOWRY, OwnerAutoGiants
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Chief Octopus WranglerBetter Vantage Point Apr 2023 - Presentπ Managing and owning a dealership can feel like trying to tuck an octopus into bed at night while the tentacles keep flopping out! πβ Everyone agrees an ounce of prevention is worth a pound of cure, (or a pound of money! π΅) yet often their medicine cabinet is empty. Now, thereβs a solution π, which youβre going to love β€οΈ, The Octopus Club, an easily deployable compliance and risk program your dealership can start today! Arm yourself πͺ (octopus humor) by getting to know The Octopus Club. πGet Kraken On Compliance! (Get it?) πInk positively (thatβs funny, right?) and put your compliance worries to bed ποΈ, once and for all! π Youβll be glad you did! βοΈ
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Lead Consultant & FounderBetter Vantage Point Jan 2020 - PresentYour dealership is at risk every dayβ¦and that can cost you thousands or even hundreds of thousands of dollars. We Get You Out of Trouble... and Keep You Out of Trouble.(sm) It all boils down to three basic and very interrelated areas:β’ Compliance - setting up policies and procedures to comply with state and federal regulations, then training and following up with audits to ensure adherence. "You manage what you monitor."β’ Risk - The hazards across your entire dealership that can result in lawsuits and regulatory penalties.β’ Disputes - Lawsuits arising from customers, employees and misleading advertising claims.These topics are all part of a robust governance, risk, and compliance (GRC) program.Our services include:β’ Establish Compliance Management Systems for Dealersβ’ Compliance Training on Industry Best Practicesβ’ Monitor Online Reputation and Create Online Responses to Digital Customer Complaintsβ’ Examine and Audit Advertising Materials and Websites to Ensure Complianceβ’ Analyze Operations Toward Continuous Improvement Activities to Reduce Personal Liability and Install Policies and Procedures to Stop Problems Before They Happenβ’ Quickly Concluding Customer Issues, Including Lawsuits and Regulatory Issues for Dealersβ’ Audit and Inspect Deal Jackets to Find and Stop Any Irregular Business Practicesβ’ Install Specialized Risk Mitigation Policies and Procedures β’ Create, Write, or Update Employee HandbooksKline also provides Expert Witness Testimony for dealers. Unsolicited Testimonials:βI appreciate someone on my side. Everyone else is always reaching into my pocket.β"You clearly bring value."βTom has taught me that this business is not about how much money we make, what is more important is how much we keep! C. Y. A.!ββThis was a great result. Your help β knowledge, experience, and opinions β were very helpful to a successful resolution.βThanks for seeing things from a Better Vantage Point. Navigating Risk. Solving Problems. (sm)
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Lead Consultant & FounderAlwaysdobetter.Com Jun 2021 - PresentCatch and Cure Negative Reviews Before They Post On The Internet!Introducing a new way to stop problems before they happen β (and thatβs risk mitigation!)AlwaysDoBetter.com gives employees and customers an outlet to vent so they wonβt post on the internet.We provide attractive marketing materials to post throughout the dealership or business and use QR codes to send them to a landing page.We promptly provide solutions to whatever is reportedβ¦all for only $129/month!For more information, please go to AlwaysDoBetter.com/HowWeHelp. Thanks for seeing things from a Better Vantage Point. -
Endorsed ExpertCiada Feb 2021 - Present
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Endorsed ExpertRv Dealers Association Feb 2021 - PresentFairfax, Virginia, UsRVDA Endorses Better Vantage Point, LLC Program to Help Dealers Manage Risk(Fairfax, VA) -- RVDA members can now take advantage of a new program to help them manage many types of business risks. RVDA has endorsed the Safeguard Your Dealership program, available through Better Vantage Point, to provide risk management and compliance assistance to dealers.The Better Vantage Point consultant services available include auditing trade practices, assistance in resolving consumer and business disputes, regulatory agency notice response, and employee human resources practices -- including the development of employee handbooks and department operations guides. The service can also include department audits and Zoom training for employees.βThe Safeguard Your Dealership program gives RVDA members access to an experienced risk management consultant who can take problems off the dealerβs desk and work to get them resolved,β said RVDA President Phil Ingrassia. βThe program can also help dealers avoid problems before they occur and wind up in costly litigation.ββWe can fill in gaps for dealers who may not have this type of expertise on staff,β said Better Vantage Pointβs Tom Kline. βI look forward to working with RV dealers to help prevent and resolve issues so they can focus their valuable time more productively on core dealership operations.βBetter Vantage Point services are priced and available either on-demand or by retainer. Better Vantage Point offers RVDA members a complimentary one-hour analysis of dealership areas of concern.RVDA-endorsed products and services help dealers manage their businesses better by providing access to reliable products and services. The RVDA Board of Directors approved the endorsement upon the recommendation of the RV Assistance Corporation (RVAC). -
Endorsed ExpertVirginia Independent Automobile Dealers Association Oct 2020 - PresentMidlothian, Virginia, Us -
Dealer Expert PanelDealer Marketing Magazine Nov 2020 - PresentCrestview, Fl, Us -
Chief Legal Officer | Chief Compliance Officer | Risk Manager | ControllerRk Auto Group Jan 1991 - Jan 2021Virginia Beach, Virginia, Usβ’ Negotiate the premiums and policy form wording of 14 insurance policies with over half a million dollars in annual premiumsβ’ Oversee all compliance and interface with regulatory agencies and regulations for the dealershipβ’ Create and monitor an enterprise-wide system for investigating and responding to complaints and internet postings for dealershipβ’ Institute policies and procedures while educating employees on regulatory complianceβ’ Develop unique forms and guidebook for compliance that utilizes a variety of consumer-facing forms for risk management and demonstrates a culture of extreme complianceβ’ Create on-going compliance activities that actively and effectively engage employees in fun ways -
Independent ConsultantIndependent Consultant Jan 1988 - Dec 2019London, GbResearched, brainstormed, and constructed unique ideas resulting in new directions and decisions for public and private companies, non-profits, and professionals. Problem-solved by conceptualizing and developing strategies from a strong foundation of knowledge, experience, and resources across multiple industries.
Tom Kline βπ Skills
Tom Kline βπ Education Details
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Emory UniversityBachelor Of Arts (Ba) -
Choate Rosemary HallHigh School Diploma
Frequently Asked Questions about Tom Kline βπ
What company does Tom Kline βπ work for?
Tom Kline βπ works for Better Vantage Point
What is Tom Kline βπ's role at the current company?
Tom Kline βπ's current role is Tuck The Octopus | Risk Mitigation Expert & Compliance Consultant | Published Author: Tuck The Octopus | Dealership Owner For 30 Years | Expert Witness | Speaker & Trainer |.
What is Tom Kline βπ's email address?
Tom Kline βπ's email address is to****@****int.com
What is Tom Kline βπ's direct phone number?
Tom Kline βπ's direct phone number is +175748*****
What schools did Tom Kline βπ attend?
Tom Kline βπ attended Emory University, Choate Rosemary Hall.
What skills is Tom Kline βπ known for?
Tom Kline βπ has skills like Automotive, Sales Process, Sales Management, Customer Retention, Strategic Planning, Customer Satisfaction, Management, New Business Development, Customer Service, Sales, Risk Management, Negotiation.
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