Thomas Plutt Email & Phone Number

Homestead, Pa, Us

Pittsburgh, Pennsylvania

Greater Pittsburgh Area

o Still perform similar duties from the “IT Technician” role.o Responsible for tracking hardware inventory (includes phones, laptops, & accessories).o Meet with departments to find and implement solutions to fulfill their business needs.o Create new solutions to streamline various processes for both myself and my coworkers.o Utilize SCCM to create/update windows images, add/update driver packages, create/update software, monitor hardware, and generate reports.o Call manufacturers for warranty service for broken assets.

Greater Pittsburgh Area

o Worked on upgrading out of warranty assets from Windows 7 to Windows 10 with new laptops or desktops.o Rebuilt new computers with user’s programs, documents, and settings through Microsoft’s User State Migration Tool (USMT).o Help the user’s set up their new machines at their cubicles and (on a case by case basis) swapped out old monitors, keyboards, and mice.o Created and continuously updating excel sheet for asset tracking and reporting for upper management to see at their leisure anytime anywhere through Microsoft Teams.o Use company tools, resources, and various departments to find each individual user’s unique computer setup.o Creates or updates README files to help technicians across the IT department for easy set up and fixes for user applications.

Johnstown, Pennsylvania Area

o Worked with Vice President of Student Affairs to design, set up, and write technical documents to implement Virtual Reality into the student body of UPJ.o Researched, assembled the materials and built the PCs to be used for VR.o Worked with Facilities to set aside space to demo the VR publicly to the student body, faculty and staff at UPJ.o Wrote technical documents and User Guide for students and future workers on the project. Implemented efficient strategies for easy set-up and take-down of the equipment.o Held seminars regarding the educational and applicational value of implementing VR in the class room.o Spoke with professors and students about their expectations and experiences based on the VR demos.o Made schedules weekly for students to work. Adjustments were made as necessary.

Burgettstown, Pa

o Managed over 250 devices simultaneously – keeping them fully charged, updated and running as intended for POS sales.o Managed front-end operations making sure stands had all necessary product keys with correct pricing for the events.o Managed back-end operations making sure all inventory was being tracked correctly and suspended sales were captured and tracked correctly.o Uncovered and highlighted deficiencies in the programming. Made recommendations to management with short-term quick-fixes and long-term solutions to keep operations running smoothly.o Trained end users on correct operations of workstations. Created a Quick Guide reference for common mistakes and how to correct them.

Greater Pittsburgh Area

o Worked with clients to fix tablets, laptops, and desktop PCs.o Helped organizations with troubleshooting server and software issues.o Created web filters to keep client stations on a productive level.o Scheduled and organized software updates – server side – to keep all devices in the work building up to date.o Completed on-site hardware and software repairs via appointments.

115 Federal Street, Pittsburgh, Pa 15212

o Count and verify inventory transfers. Notify supervisor of any discrepancieso Ensure stand, employees and product are ready 15 minutes prior to gates.o Maintain food safety. Adjust food production levels according to coking projections and attendance.o Ensure alcohol policies are adhered to.o Manage and reinforce customer services throughout the event.o Assign end of shift duties to workers and verify ending inventory with the supervisor.

First Niagara Pavillion

o Count and verify inventory with individual vendors as assigned.o Ensure alcohol policies are adhered to.o Reconcile inventory sold and cash with the vendors. Report shortage/overage with supervisor.o Perform other duties as assigned.

Bachelor Of Science - Bs, Management Information Systems, General

Activities and Societies: Role-Playing Games Club, Anime Club

High School Diploma, General Studies

Activities and Societies: Swimming, Ping Pong, Robotics, WCCN TV