Senior Lead Customer Quality Engineer
Faced with challenging family demands, left position at L3 Communications to return to St. Louis and family members in need. In search for a new career challenge, selected to lead and introduce a new quality initiative focused on GM’s customer. Plan and execute proactive planning activities such as PFMEA cross-functional team involvement. Developed Product Quality Standards (PQS), Best Practice Supplier, and CPSC (Control Plan Special Characteristics); developed and executed a Standardized Work Task List. Address quality issues and coordinate initiatives to correct and meet corporate goals and standards.• Developed Sufficiency Plans to meet established VOC Targets for Assigned Components and Systems.• Team member for the Voice of Customer Bucket Team.• Play a pivotal role in GM’s Change Management Process.• Recognized by resource teams and suppliers as problem solver support resource.• Participate in ISO Audits as required.• Lead the Part Trial Review Process documenting material and product concerns.• Organize and facilitate all supplier visits to the manufacturing facility.• Communicate lessons learned.