Tom Proctor

Tom Proctor Email and Phone Number

Generative AI Consultant @ Sonoma, CA, US
Sonoma, CA, US
Tom Proctor's Location
Sonoma, California, United States, United States
Tom Proctor's Contact Details
About Tom Proctor

Innovative Content Design and UX Strategy Leader with 20+ years of expertise in crafting inclusive, user-centered content solutions for fintech, cybersecurity, and enterprise software. Proven ability to simplify complex concepts, design effective content architectures, and lead cross-functional teams to deliver exceptional customer experiences. Passionate about user advocacy, accessibility, and creating value-driven narratives that enhance engagement and usability.

Tom Proctor's Current Company Details
Proc.us Integrations

Proc.Us Integrations

Generative AI Consultant
Sonoma, CA, US
Tom Proctor Work Experience Details
  • Proc.Us Integrations
    Generative Ai Consultant
    Proc.Us Integrations
    Sonoma, Ca, Us
  • Proc.Us Integrations
    Senior Prinicipal Prompt Designer
    Proc.Us Integrations May 2024 - Present
    • Consult businesses and individuals on AI-driven content and operational solutions for streamlined business management. ChatGPT is great, but only as good as what you put into it.• Develop and innovate custom AI prompting using role prompts, personas, and detailed industry knowledge of corporate process challenges and customer pain points. I use my own content methodology developed over twenty years in the field.• Mentor clients in AI skills and open their eyes on ways to save money and manage risk.
  • Paypal
    Sr. Content Designer
    Paypal Nov 2016 - May 2024
    San Jose, Ca, Us
    Led content strategy and execution for regulatory change management (RCM), ensuring compliance with globally diverse legal teams while maintaining seamless user experiences.Prototyped a real-time transaction tracking framework for Xoom, significantly reducing customer support inquiries and enhancing transparency.Provided content for a comprehensive redesign of the PayPal Credit site, resulting in improved usability and user engagement.Collaborated with cross-functional teams in PayPal Credit under tight deadlines to deliver high-impact projects, earning recognition through two $3K Spot Awards from senior leadership.
  • Symantec
    Principal Information Developer
    Symantec Aug 2010 - Aug 2016
    San Jose, California, Us
    Partnered with product and UX teams to design and implement compelling content for new and legacy cybersecurity products, driving adoption in competitive markets.Designed app flows and content strategies for enterprise cybersecurity software, delivering intuitive solutions for complex user needs.Developed a proprietary methodology, GAMMA, to streamline email and UX content development.
  • Esri
    Sr. Technical Writer
    Esri May 2009 - Aug 2010
    Redlands, Ca, Us
    Created and managed technical content for the ESRI Knowledge Base, a support website for over 45 geospatial information and mapping products accessed by over 200 support analysts and more than 1 million licensed users.
  • Autodesk
    Sr. Technical Writer
    Autodesk Dec 2007 - Mar 2009
    San Francisco, Ca, Us
    Created UI content for AutoCAD P&ID and Autodesk Plant 3D.
  • Kb Enterprises Llc
    Gis Analyst
    Kb Enterprises Llc 2007 - 2008
    Provided custom analytical FCC spectrum license ownership maps and data management services to KB Enterprises and their clients.
  • Wrege Associates
    Gis Analyst
    Wrege Associates May 2006 - Nov 2007
    Created custom maps for competitive analysis in FCC spectrum auctions.
  • Springcm
    Web Content Writer
    Springcm Oct 2006 - Jun 2007
    Chicago, Il, Us
    Created user guides (pdf), web copy, marketing copy and feature data sheets for SpringCM, a pioneer and industry leader in SAAS content management.
  • Deep Blue Wireless
    Director Of Operations
    Deep Blue Wireless May 2003 - Dec 2006
    Managed business operations, support and CRM, and technical solutions for wireless LAN networks deployed in Homestead Suites hotels nationally.
  • Connectix
    Technical Writer
    Connectix Oct 2001 - Apr 2003
    Us
    Created all support documentation for the incredible pioneering VM software, Virtual PC and Virtual Server. Connectix was purchased by Microsoft.
  • Bankserv
    Technical Writer
    Bankserv Dec 2000 - Aug 2001
    Created and managed all documents for BankServ's architecture and APIs. Bankserv's transactions processes were among the first to be used by large banks for moving money on the web.
  • Theglobe.Com
    Technical Writer
    Theglobe.Com Dec 1999 - May 2000
    Us
    Prepared transition and handoff of technical assets after sale of Webjump.com by Infonent.
  • Infonent
    Technical Writer And Web Designer
    Infonent Mar 1998 - Nov 1999
    Produced and edited web content for WebJump.com help, FAQ's, and tutorials. Documented software development and disaster recovery processes.
  • Ocean Graphics
    Graphic Designer
    Ocean Graphics Jan 1993 - Dec 1997
    Provided consulting services to build, host, and maintain web sites. Advanced digital imaging, graphics and html.

Tom Proctor Skills

User Experience Information Architecture Agile Methodologies Technical Writing User Interface Design Software Development Content Management Content Strategy Saas Software Documentation Enterprise Software Content Development Graphic Design Cms Usability Human Computer Interaction Crm Manuals User Centered Design Apis Software As A Service Html Visio User Interface Usability Testing Testing Web Applications Xml Technical Writer Web Content Human Computer Interaction Cross Functional Team Leadership Agile Project Management Robohelp Technical Communication Online Help Interaction Design Technical Documentation Seo Framemaker Web Design Scrum Single Sourcing Xmetal Information Design Mobile Applications Copywriting Copy Editing

Tom Proctor Education Details

  • University Of Colorado Boulder
    University Of Colorado Boulder
    Environmental Conservation
  • Walt Whitman High School
    Walt Whitman High School

Frequently Asked Questions about Tom Proctor

What company does Tom Proctor work for?

Tom Proctor works for Proc.us Integrations

What is Tom Proctor's role at the current company?

Tom Proctor's current role is Generative AI Consultant.

What is Tom Proctor's email address?

Tom Proctor's email address is to****@****oom.com

What is Tom Proctor's direct phone number?

Tom Proctor's direct phone number is +141559*****

What schools did Tom Proctor attend?

Tom Proctor attended University Of Colorado Boulder, Walt Whitman High School.

What skills is Tom Proctor known for?

Tom Proctor has skills like User Experience, Information Architecture, Agile Methodologies, Technical Writing, User Interface Design, Software Development, Content Management, Content Strategy, Saas, Software Documentation, Enterprise Software, Content Development.

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