Tom Carr Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Took part in the organisational shift to PACE ways of working by combining a Chapter role with up to 17 people spread across 4 crews, in addition to Product Owner responsibility driving a large scale data and AI led upgrade to the CommBank App homepage

Helped set up and manage the first Bangalore based Analytics team and integrate them with colleagues in Sydney. The goal was to nudge customers towards using useful digital features in Netbank or the CommBank App with Financial Wellbeing or Digital experience benefits. We used deep analytical and experimentation experience to personalise messaging and.

Stepped up to lead Digital Analytics (15 people) through a transitional period reporting to the Digital Chief Operating Officer. Worked across all areas of Digital to deliver on a Financial Wellbeing promise by providing deep insights & analytics that helped guide teams to build, optimise and realise value from amazing digital experiences for customers

Was part of and later led an agile analytics team in the banks digital e-commerce area that specialised in Experimentation, Machine Learning and Data Visualisation. We focused on using online and offline data to identify customer needs, then designed and execute experiments to validate new ideas

Helped pioneer and embed a foundational capability within the institutional bank to power unique insights for new prospects and existing transactional banking clients using retail credit card data. Created novel ways to categorise and make sense of merchant facility descriptors by combining a wide array of data points from customer payments to help clients.

London Area, United Kingdom

Database development to manage and help organise outstanding loans as part of the government backed Asset Protection Scheme

London Area, United Kingdom

Developed a Total Cost of Ownership framework to report and forecast the Investment Banking cost base. Also helped develop a new activity based billing and forecasting model that included training up and transitioning run responsibilities over to a team in Hyderabad, India

London Area, United Kingdom

Forecasting, reporting and controlling the M&A deal pipeline of revenue to senior management and internal banking units

Reporting into the Global Head of Information Services, the role combined project work, activity based reporting, presentation preparation and budget control. Led to a unique business trip experience!

Bsc, Business Studies

Activities and Societies: Hockey Club, Squash

Education record