Dynamic, hands-on, goal-focused and customer centric Program Manager and Customer Success Manager. Extensive experience in large-scale, global, technology deployments and program support; rationalizes varying technologies, business, and support needs to determine value-added solutions. Drives efficiency gains via process enhancements and technology and utilizes program management skills to gain support of stakeholders, maximize resources, and ensure alignment across responsible parties. Change agent with global experience in building diverse team solutions and delivering transcontinental, large-scale solutions enabling future growth. 25 years of hands on leadership experience working across the spectrum of software and product development, IT infrastructure deployments, large scale and global project and program management, Technical Support and Managed Support Services, and Customer Success Management.Core Competencies: Innovative Problem Solver, Cross-cultural / Cross-functional Communication, Strategic Planning, Forecasting and Managing Budgets and Profit & Loss, Engineering and Operations Management, High Performance Team Building, Scalable and Controlled Growth initiatives, Change Management, Crisis Management, Customer Success Management, Program / Project Management, International Operations
Listed skills include Program Management, Pmo, Project Management, Integration, and 31 others.