Thomas Rivers Email & Phone Number

Hamburg, Mn, Us

Directs the day-to-day operations, purchasing and technical infrastructure of one of Minnesota’s largest commercial cabinetry shops. Led initiative to re-implement Job Management System ShopPAK/ProjectPAK including business process re-engineering. Responsible for all technical infrastructure, networking, and office applications.• Salvaged and re-implemented a failed Estimating and Job Management system, including process re-engineering, workflow automation and training. • Rapidly implemented workforce systems and processes to support the Covid 19 work regulations.

Owner and operator of Rivers Critters Ranch and the RCR Organic Feed Store.

Eagan, Minnesota, Us

I drew from my in-depth experience to direct the day-to-day development and execution of key IT and technical strategies focused on the continuous improvement of business processes and technical capacity of a leading distributor of rare and collectable coins. Led initiatives for business process restructuring. Facilitated daily standup and weekly cross-functional meetings. Evaluated daily KPIs against established goals and executed corrective action strategies. Held accountable for Workflow Tool Implementation setting establishing goals, managing tradeoff schedule against scope, and oversaw change initiatives. Served as the ScrumMaster for the Unified Product Control Project setting priorities and managing risk and challenges. • Championed the redesign of the procurement process leading to a 2.8K reduction of customer back order in less than 90 days. • Reduced the number of manual processes within the supply chain operations through the implementation of a workflow automation tool, Decisions. • Slashed turn time through the strategic re-engineering of the coin grading and assembly processes.

I leveraged an opportunity to provide strategic leadership and direction to the IT and telephony operations ensuring alignment of workflow with organizational objectives. Held accountable for strategic planning and application development. Cultivated relationships with key vendors to drive quality service. Administered operational budget in accordance with established goals. Managed the successful delivery of various applications including ERP, CRM, websites, texting, order entry, product control, customer service, and outsourced resource management. Led critical systems upgrades and integrations. Coordinated post-merger and acquisition operations. Served as a subject matter expert (SME) in technical planning, operations, and management. • Key supporter during a 12% annual growth through the provision of IT system oversight and direction. • Effectively maintained departmental budget growth of 3% through controlled spending. • Authored the five-year IT Strategic Plan in alignment with corporate strategies. • Successfully integrated multiple companies into the existing infrastructure including Modern Coin Mart, New York Mint, and Collectable America.• Spearheaded the development of an infrastructure leveraging hyper-convergence, virtualization, cloud and third-party tactical support, the establishment of a focused IT team, and IT fundamentals resulting in the accomplishment and maintenance of a 99%+ software uptime. • Steered a dynamic team in the creation of two organizations from one instance through the spinout of Stauer which was highly integrated with Govmint.com• Conceptualized, developed, and executed a corporate data hub housing digital asset leading to the elimination of redundant data source and enhancing integrations and decommissioning efforts of legacy systems.

Maple Grove, Minnesota, Us