Chief Technology Officer
CurrentAs Chief Technology Officer, I own the technology vision powering our company. My focus is driving strategic roadmaps that improve our efficiency and empower our teams through transformative technologies. My responsibility is to evaluate and integrate emerging technologies into our workflows or future service programs. Being our focus is on complex customer asks, it's my responsibility to understand all current and future enterprise technologies and the process by which they are commissioned in-field.I work to modernize systems of record, roll out documentation management tools, and leverage predictive datasets that optimize our business. I am the final arbiter on all AI deployment tools and software development efforts. I help drive the productization of solutions focused on digital transformation enablement in-field, at enterprise or retail locations. I often steward leadership on discovery calls, business capabilities presentations, and partnership introductions.It's my responsibility to recognize small friction points within our business workflows, and conceive solutions through the use of technology or human process. Whether through mobility, automation, or communications enhancements, even marginal improvements can positively impact IT project outcomes and our customer's experience. I'm proud to continually refine the experience we offer customers and employees, alongside our executive leadership team. I report directly to our leadership committee and help identify and execute business milestones and future business initiatives. As part of the C-Suite, I help actualize the organizational priorities driving present profitability. At the core, my purpose is to lead our company’s digital evolution, elevating our customer needs and continuously expand what is possible for our business.