Clari’s Revenue Operations Platform improves efficiency, predictability, and growth across the entire revenue process.* Led 20-member Customer Support org, comprised of Product & Technical Support Engineering* Implemented Generative AI Support via Intercom resulting in 30% reduction of case volume while maintaining 98%+ CSAT* Led cross-functional project to revamp issue escalation funnel; from Support -> Product & Eng; resulting in faster issue resolution and updates to customers.* Led acquisition transition of Groove.co Support to Clari Support

Branch's mobile measurement and deep linking solutions are trusted to deliver seamless experiences for over 75,000 mobile apps and many of the world's largest brands. Branch has raised $600M+ in funding from investors including NEA, Founders Fund and Playground Ventures.• Created and scaled a Business Intelligence organization from start-up, reporting to CEO• Led cross-functional team to design and build a new ETL pipeline and architecture for BI• Co-inventor of U.S. patent filing on detection system for anomalies and fraud• Led groups through rapid company growth: 400% growth ARR; 300% growth in company personnel

• Headed global technical service organization supporting SaaS mobile measurement platform; teams included tier 1 & 2 tech support, ops, and solutions engineers• Set, oversaw, and exceeded targets in org KPIs of CSAT, Time to First Response, and MTTR• Led migration to new support ticket management system improving case prioritization & routing, and customized tier stratification with detailed reporting dashboard• Coached and developed a team of managers to deliver on enhanced support experience strategy

TUNE helps performance marketers and advertising partners maximize their ROI through powerful measurement and partner management solutions. TUNE's mobile and performance marketing solutions are trusted by the world’s biggest brands, ad networks, and ad platforms to tie marketing investments to measurable outcomes. TUNE Marketing Console acquired by Branch Metrics in 2018.• Led global technical service organization supporting SaaS mobile measurement platform; teams included tier 1 & 2 tech support, support ops, solutions engineers, and sales engineers• Managed org KPIs of CSAT, Time to First Response, and MTTR• Coordinated with all partner departments incl. Client Success, Engineering, Product, Infrastructure• Facilitated technical diligence for acquisition & migration of TMC technology in coordination with Branch Metrics counterparts

eBid Systems is the creator of the eBid eXchange platform; affordable, easy-to-use, and customizable e-procurement for large & small businesses and public sector organizations. The eBid eXchange platform has been utilized in procurement of more than $20 billion in goods & services, with customers including Port of Los Angeles, City of Seattle, and NATO.• Oversaw customer-facing project implementation, training, and technical support functions• Managed projects of new client implementation, software customization, and 3rd-party system integration• Led the gathering and analyzing of customer feedback, translating into requirements and functional specifications, and setting business priority for development team• Delivered multiple initiatives from concept through completion

• Liaison to internal & external partner groups on ad technology projects, procedures, workflows, and best practices; designing & improving efficient tools & processes• Subject matter expert on behavioral pattern analysis, fraud & malware investigation, robots, and identification/filtration processes• Engineering lead in establishing technical compatibility with partner companies for the Atlas Technology Partnership Alliance• Trained support team in troubleshooting best practices and resolving data anomalies through SQL, Excel, pivot tables, and charts

• Established a new research & client support team for emerging media (streaming video, in-game, mobile, outdoor display, and cable video-on-demand)• Created service & support strategy in alignment w/ Sales, IT, Dev, Program Mgmt, & Marketing• Researched & tested implementation of advertising in-game; online and installed/desktop apps• Responsible for oversight of implementing technical compatibility with 200+ web video partners; from identifying strategic partnerships, through to technical integration and ongoing partnership

Provided technical expertise on Microsoft display & search advertising technologies. Led the oversight of 4-person team supporting 100+ API partners integrating with AdCenter.

Digital media consultants specializing in online advertising technology and trainingProjects included Yahoo!, Mediaturf India, Seattle Times

Responsible for all Australian accounts & business partnerships

Built & developed an ad operations team servicing UK & European accounts.

Provided senior technical consultation in management & securing of new Atlas accounts.

Responsible for managing team operational success amidst stressful conditionsPlatoon Leader of 63-Marine & 23-Marine platoons

Led team of 15 engineers in operational support of online advertising accounts.