Tom Russ Email & Phone Number

- Detail-oriented Data Analyst with expertise in gathering, analyzing, and interpreting complex datasets- Experienced in data cleaning, statistical analysis, and creating visual reports for decision-making- Proficient in data modeling and effective communication of findings to technical and non-technical stakeholders- Skilled in identifying trends, anomalies, and opportunities within data to drive business improvements- Strong background in mathematics, statistics, and related fields- Proven ability to contribute to dynamic teams and enhance business strategies through data-driven insights

Columbus, Ohio Area

• Utilized marketing skills to host open houses, resulting in a 20% increase in foot traffic and10% more offers, boosting property visibility and driving sales.• Used marketing analysis tools to create an effective pricing strategy resulting insuccessful sales in under 30 days.• Managed 5 home sale transactions resulting in a total sales volume of $1 million,showcasing strong negotiation skills and market understanding.

Hilliard, Ohio, United States

• Achieved 95% in customer satisfaction ratings through expert troubleshooting assistance,boosting customer loyalty and referrals compared to team average of 90%• Assisted supervisors with escalations, floor support, and side-by-side monitoring sessions,contributing to team's efficiency and productivity.• Successfully ran a pilot program to resolve return claims and applied rebates for devicetrade-in• Delivered 15% improvement in first call resolution rate by offering comprehensivetechnical support for mobile internet connectivity, contributing to increased operationalefficiency and cost savings.• Provided expert support for Apple and Android mobile operating systems, maintaining anaverage handle time of 6-8 minutes per call• Average handling 35-40 calls per shift, ensuring efficient and timely technical support forcustomers, resulting in improved customer satisfaction and retention.• Subject-matter expert and senior representative responsible for overseeing projectsrelated to the technical support team

Westerville, Ohio, United States

• Top 5% national performer with a 60+% retention rate engaged in proactive customerexperiences, resulting in improved satisfaction rates and brand loyalty.• Drove a $100,000+ monthly increase in account balances via balance transfers,consolidations or additional credit cards contributing to elevated customer satisfactionand business growth.• Managed various marketing initiatives focused on balance consolidation, proactiveattrition, and co-branded mass-market call campaigns.• Provided prompt resolution options and expedited account repricing solutions toenhance customer satisfaction.

Hilliard, Ohio, United States

• Averaged $600,000 in sales per year, $450,000 in specialty items; 3rd highest output incompany district• Conducted 30 outbound sales calls to commercial/residential clients per weekServed as liason between consumer and third party/subcontracted installationspecialists• Provided expert product and installation knowledge for flooring and inside lawn & gardenoptions to customers• Created scopes of work and finalized installation contracts• Cross-trained to provide assistance in multiple areas of the retail store including paint,electrical, outside lawn & garden, and tools

Bachelor'S Degree, Business Administration, Management And Operations

Associate Of Science - As, Business Administration, Management And Operations