Tom Scarpaci Email & Phone Number

Assist Insight sales people with their client’s requests for Hewlett Packard Enterprise (HPE) Servers, Storage, hybrid, Hyperconverged Infrastructure, “_” as a service, Cloud experiences, along with AI and ML solutions. I can work with them on a plan to get the client to where they need and help plan out their future if budgets are a current concern.

• Assisted customers, Hewlett Packard sales representatives and Channel Partner resellers with configurations and recommendations regarding HP’s 9000 line of Unix-based Enterprise servers, Netservers, workstations.
• August 2001 - Became HP STAR certified as a Technical Presales Professional with an emphasis on HP 9000 servers and storage devices.
• Classes attended include; Fundamentals of the UNIX System, HP-UX System and Network Admin I and II, Hands on with Logical Volume Manager and Mirrordisk/UX, Hands on with MC/ServiceGuard, HP Openview Storage Area.

• Performed hardware and software diagnostics and upgrades to personalize laptops for the sales people and fabrication technicians around the country.
• Worked extensively in Windows NT 4.0 as an administrator to adjust and create user’s profiles in the ASML domain.

• Monitored agents on HP Pavilion technical support calls and provided feedback to agents on how to better support and service customer issues and technical issues.
• Promoted to Team Leader for Hewlett Packard Pavilion and CST in April 1999.
• Ensured monthly contract service level agreements were met.
• Worked to build teamwork and consistency in scoring associates throughout the team.
• Consistently re-evaluated and implemented new methods to improve efficiencies in CST.

• Attended and completed courses in Novell Certified Networking (courses covered hardware and software).
• A sizeable part of our daily Iomega troubleshooting was with customers that were trying to install Zip and Jaz drives onto their various types of laptops.
• Trained in various operating systems (Mac OS, IBM OS/2, Novell 3.x, 4.x, Microsoft Windows, etc.), for the purpose of helping customers get their Iomega products (Zip, Jaz, Ditto and Buz) working.
• Part of a team of only 15 agents (out of 200+) that did troubleshooting in the OS/2 operating system environment to get Zip drives installed and working on customer’s systems.
• Club MCI Winner for both the 3rd and 4th quarters of 1998 and Star Performer for Nov. 1998.
• Assisted customers via phone with troubleshooting Iomega and HP Pavilion products.

• Independent startup I operated on my own while living in Pittsburgh, PA.
• Main objective of business was tutoring customers in Windows 95.
• Assembled computers and installed various components in regards to the customer’s wishes.
• Each system was customized the way my customer’s wanted it.
• Worked with clients to advise, purchase, set-up and maintain their various computer systems and software and generally assisted clients in becoming comfortable with their systems.
• Provided extensive phone support to clients regarding hardware / software issues, and performed on-site work on systems.