Tom Schaab Email & Phone Number

Chicago

Chicago, Illinois

Transitioned with company during times of acquisition and consistently delivered against performance goals.Managed institutional and professional client relationships; provided critical support to Chicago Institutional Sales Groups in determining client requirements. Senior team member of 4 Relationship Managers and 2 Client Service Representatives.* Oversaw on-boarding of accounts and progressively built productive, long lasting customer relationships using high level account management capabilities.* Offered expertise in understanding clients' requirements.* Proactively addressed option expirations and deliveries to safeguard clients' financial interests.* Collaberated with Trading Control Analysts to facilitate electronic trading session and ensure proper checkout procedures in conjunction with trading desks.

Chicago, Illinois

Managed and established operational processes for eCommerce division of Man Financial. Directed high powered staff of 7 employees encompassing customer service, trade allocations, margin, and accounting personnel. * Accountable for all back-office functions on U.S. and Foreign exchanges including margin calls, FX Conversions, outrades, deliveries, option expiration, transfers, and APS account opening procedures. * Developed eCommerce profit center team that consistently delivered high service levels. * Created internal processes and procedures for utilization within profit center..

Chicago, Illinois

Oversaw wide range of activities within self clearing futures commission merchant operating in U.S. and Foreign markets. * Executed CME/CBT deliveries and Treasury operations encompassing firm wires, FX Conversions, customer collateral purchase/sale with dealers, and daily bank reconciliations. * Processed all daily wire transactions, customer check requests, and booked all entries accurately. * Assumed role of customer service department resolving all customer issues.* Supported accounting department as needed on give-up billing and Customer Seg. balancing issues.* Supported back-office operations as needed.

Chicago, Illinois

Coordinated all back office procedures and handled daily OTE balancing utilizing Rolan & Nolfe report against carrying broker statements. * Verified customers’ margin requirements and performed account risk analysis. * Designed and implemented initial SEG report. * Created Commission and Fee schedules for all existing accounts. * Created Customer Service Department accountable for transfer of positions and funds for new accounts, customer issues, and customer statement distribution.

Chicago, Illinois

Managed daily operations of non-clearing futures commission merchant. * Charged with developing procedures for daily balancing of positions, money, and liquidating value on options to minimize market exposure to firm and clients. * Instrumental in reorganizing daily operations of flailing firm. Effectively balanced Customer Segregated Funds, trade and equity positions. * Designed and maintained omnibus account statement balancing by currency. * Improved data integrity for data entry department. * Created effective procedures to aid customers with transfer of positions.