As a Principal Solutions Specialist, I created and implemented several programs to help drive increased sales, stronger value propositions for Dropbox products, and new ways of approaching prioritized industries and market segments. Additionally, as the Chief of Staff for the organization, I was responsible for many operational activities to support the global organization and leadership team, including planning, process improvements, portfolio management, and communications. Key Accomplishments:• Developed and implemented scalable sales programs, including multi-product pricing bundles and a bulk licensing model for multiple customer segments.• Created a portfolio management process for all global programs to ensure prioritization, cross functional alignment, adherence to timelines, and completion of delivery milestones. • Shaped and implemented a new process for routing Security related questions and concerns from customers, partners, and other stakeholders to key teams within Dropbox.• Delivered numerous quarterly activities, including all-hands content and guest speakers, improved activity tracking via Salesforce, and implementation of a global sales incentive program via an external partner.• Coordinated annual planning exercises for Technical Solutions, Business Solutions, and Customer Success teams, inclusive of strategic narratives and messaging, tactical execution deliverables, and key performance metrics.

In this role, I drove strategic planning and oversaw the implementation of Digital Workforce Transformation with responsibility for staff delivering global services for email, calendar, and content management via Office 365, GSuite, and Box. I identified, recommended, developed, implemented, and supported cost-effective technology solutions for all aspects of the global organization. I also served as a partner, trusted advisor, and relationship manager for business and technology needs, meeting regularly with business and technology executive management to ensure project progress aligned with business objectives.Key Accomplishments:• Shaped core strategy and managed Cisco's five main content management and collaboration solutions.• Built, managed, mentored, and coached a global team of 13 employees and 50 external partners to implement 24x7x365 support for operations and end-users.• Achieved cost savings through a simplified architecture via cloud-first content management strategy for 130K workers.• Successfully negotiated and executed over $45M in annual enterprise software contracts.• Migrated 120K employee accounts from legacy on-premise Exchange to cloud-based Microsoft O365 while enabling email, calendaring, productivity applications, and storage and collaboration (One Drive and SharePoint). • Selected for prestigious Operations Leadership Cohort Program, an initiative uniting 300+ cross-functional leaders to identify and resolve business challenges using best practices, change management, and mitigation strategies.

For this position, I oversaw Digital Workforce Desktop Services to deliver technical services, advice, guidance, and training on hardware and software solutions for end-users, while ensuring timely incident response and problem management. I tested, deployed, and released application upgrades, security patching, maintenance, and repairs. I performed security and risk activities including access controls, monitoring, general audits and remediation plans, and updated and enforced IT security policies. Additionally, I maintained vendor relationships, negotiating all rates, service levels, consultant assignments, project deliverables, and timelines.Key Accomplishments:• Directed and developed global team to configure, test, and deploy software patches and software security updates across 130K Cisco-managed laptops.• Minimized incident occurrence and response times through an intense focus on problem management, software upgrade testing and release, security patching, maintenance, and repairs. • Built impactful long-term relationships with 12 enterprise software vendors by negotiating and managing ~$50M in annual contracts and services while improving service performance levels and on-time project deliverables.• Improved Information Security and mitigated risk of data breaches through collaboration to plan, develop, implement, and update device security strategies including access controls, monitoring, general audits, and remediation plans.

As Business Operations Manager, I led Finance and Employee Services IT with a focus on improving financial controls and operational efficiency. I managed and mentored an operations team of three IT Analysts by leading and executing process improvements and critical initiatives in support of business management areas. I also served as the point of contact for all vendors, and partnered to keep abreast of their technology evolution and applicability back to Cisco's business needs.Key Accomplishments:• Captured $38M in direct funding for both transformational and operational business activities by overseeing all aspects of the annual budget planning process.• Drove key strategic initiatives including IT service alignment with budget planning and cost reporting, quarterly CIO-driven reporting, vendor optimization, workforce planning, and location strategy. • Fostered cross-functional collaboration to improve service delivery through process re-design, documentation, and change implementation.• Increased transparency in operational initiatives and drove critical decision-making through leadership reporting. • Innovated and introduced new solutions and advances to build functional advantages within IT.

I provided end-to-end application enhancement and support for Human Resources and Business Intelligence, including data architecture, data warehouse and repository management, and reporting dashboards. I led a team of 17 to support Core Employee Onboarding & Offboarding, Relocations, and Help Desk Support, and managed an offshore India support team for nightly data refresh and production support.Key Accomplishments:• Improved user experience and system integration, while delivering substantial cost savings, by outsourcing global relocations systems.• Successfully upgraded core Oracle HRMS system on time, on budget, and with minimal impact to 65K users. • Enhanced support and usability, and reduced cost per case, through implementation of an HR knowledge management system.• Facilitated industry-wide benchmarking, three company-wide employee restructuring exercises, and annual budget planning to secure $22M in direct IT funding.

Program Manager, ITManager, ITProcurement Manager, ITBusiness Operations ManagerSenior Financial Analyst